Lead Application Support Analyst - Health Plan

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $32.50 - $52.00

Union Position:

No

Department Details

Summary

Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies that collect data to support business needs. Utilizes data to support decision-making. Provides identification of outcomes. Develops plans for achieving identified outcomes. Assists and documents testing, training, activation and implementation of the plan. Provides for outcome measurement and evaluation.

Job Description

Leads and communicates project progress and outcomes to appropriate health system departments and personnel. High level of customer service while promoting and participating in the team approach necessary. The Lead Applications Support Analyst collaborates with Business Analyst's and Project Manager's to ensure business requirements are met. Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications. Holds team members accountable for configuration standards. Delegates project tasks and project lifecycle support to team members. Mentors team members. Excellent time management and prioritization skills. Excellent interpersonal, and customer service skills, as well as strong presentation techniques required. Project management, prioritization, strong communication and problem solving skills needed on a daily basis. Skillful at managing change. Experience with Microsoft Office software. Knowledge of current clinical or business practice, regulatory healthcare requirements, and healthcare information systems. Knowledge of existing Service Level Agreements and ensure compliance with standards. May demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work when necessary. When applicable, must possess knowledge in state and federal laws, rules and regulations.

Qualifications

Bachelor's degree required. Area of focus in information technology, healthcare, business, or related field preferred. Four years of relevant experience in application support, hardware or interface preferred. If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected].

Bachelor's degree required; 4+ years relevant experience preferred; IT certification within 6 months if applicable; Microsoft Office proficiency; strong communication and problem-solving skills.

Key Responsibilities

• leading project progress
• supporting applications
• mentoring team members

Skills & Tools

Microsoft Office, ITIL

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Sioux Falls or North Dakota or South Dakota or Minnesota or Wisconsin
• Salary: USD 32 – 52 / year
• Languages: English

About Sanford Health

The largest rural health system in the United States, dedicated to transforming healthcare and providing access to world-class care in America's heartland. — Industry: Healthcare