Lead Application Support Engineer

Technical Lead - Application Support Fulltime with Infinite Computer Solutions Location: Remote US Work Schedule: PST Hours We're looking for a hands-on Technical Lead to lead technical support and implementation activities for enterprise clients. You ll work closely with customers, System Engineers, developers, and third-party vendors to troubleshoot complex issues, configure solutions, and deliver integrations. What You ll Do: Lead and coordinate multiple System Engineers across projects. Troubleshoot complex application, database, and integration issues. Work directly with clients to configure and support Configure Digital (Abiliti). Analyze application logs, query databases, and perform configuration/data changes. Partner with third-party vendors on system integrations and interfaces. Collaborate with Product Development and Professional Services teams on complex technical issues. Help define technical processes and improve customer experience and team efficiency. Provide customer and internal technical training as needed. What We re Looking For: Strong experience in technical/application support or systems engineering. Hands-on experience with SQL/databases, application troubleshooting, and system integrations. Experience with APIs, interfaces, or third-party integrations is a plus. Strong customer-facing and problem-solving skills. Previous experience leading technical teams or coordinating engineers. Ability to work US Pacific Time (PST) hours.