Lead IT Telecom Engineer

“They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live...” - Client from Telecare What You Will Do to Change Lives - The Lead IT Telecom Engineer, under the direction of the Director of Infrastructure and Support, serves as the senior technical owner for enterprise telecommunications, VoIP, and contact center platforms. - This role leads solution design, service optimization, vendor coordination, and complex initiatives that support reliable, scalable, and compliant voice and contact center services across the organization. - The position requires advanced technical expertise, sound judgment, and strong cross-functional partnership to support 24x7 healthcare operations. - Shifts Available: Full-Time | AM | Shifts: 8:00 AM - 5:30 PM | Days: Monday - Friday - Expected starting wage range is $101,329.77 - $125,177.97. - Telecare applies geographic differentials to its pay ranges. - The pay range assigned to this role will be based on the geographic location from which the role is performed. - Starting pay is commensurate with relevant experience above the minimum requirements. What You Bring to the Table (Must Have) - Seven (7) years of progressively responsible experience designing, managing, provisioning, and optimizing enterprise telecommunications, VoIP, and contact center environments, including service lifecycle management, carrier coordination, and service governance. - Senior-level experience designing, configuring, and governing enterprise Contact Center platforms, including CCaaS, IVR routing, ACD queues, workforce optimization tools, reporting, and service performance management. - Advanced knowledge of Mitel VoIP and contact center platforms, including administration, troubleshooting, vendor escalation, and service optimization. - Demonstrated ability to partner with executives, regional leaders, program stakeholders, and vendors in support of 24x7 healthcare operations. - Experience supporting telecommunications, VoIP, or contact center services in a HIPAA-regulated healthcare environment. - Experience working with medical staff to understand and support telephony requirements related to patient care. - Requires advanced technical knowledge of PC hardware, software, network connectivity, VoIP technologies, and enterprise communications systems. - Must be at least 18 years of age. - Must be CPR, First Aid, and CPI certified (hands-on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment. - All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. - If the position requires driving, a valid driver’s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. - Additional regulatory, contractual, or local requirements may apply. What’s In It For You - Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps. - Nine Paid Holidays - Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship - Online University Tuition Discount and Company Scholarships - Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan - For more information visit: https://www.telecarecorp.com/benefits Join Our Compassionate Team - Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. - Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. - EOE AA M/F/V/Disability - May vary by location and position type - Full Job Description will be provided if selected for an interview. - If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.