Lead Product Manager
TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. We are looking for a Lead Product Manager, Smart Room to own the strategy and roadmap for TigerConnect Smart Room, turning the patient room into a connected care setting. Interactive bedside TV, digital whiteboards and door signs, nurse call, alarm management, and virtual care all work together, orchestrated by our CareConduit workflow platform. This role is critical as health systems consolidate on EHR-native bedside tools, inpatient video becomes a primary entry point for smart room evaluations, and hospitals increasingly expect one partner to deliver hardware, software, and integration as a turnkey service. Your mandate is to make Smart Room the platform that completes the bedside experience around the EHR, not one more point solution competing for the screen. What You Will Do - Own the vision, multi-year roadmap, and quarterly delivery plan across bedside TV and patient experience, digital whiteboards and door signs, nurse call assurance and service request workflows, alarm and alert routing, virtual care, and AI-powered patient experiences. - Define distinct, clearly bounded offerings for EHR-dominant accounts, including Epic, and mixed-EHR accounts, with packaging and messaging that fits each. - Make hard tradeoffs on what to build, defer, or retire, grounded in customer evidence, revenue impact, and engineering capacity. - Ensure every Smart Room investment strengthens CareConduit as the integration and workflow layer, positioning the product as a platform rather than a point solution. - Lead the product side of strategic partnerships with certified hardware, virtual care, and device partners, including requirements, joint roadmaps, integration design, and certification dependencies. - Run build, partner, and buy evaluations, including product due diligence on hardware reliability, supply chain, and lifecycle risk. - Translate EHR vendor ecosystem programs and certification requirements, such as Epic Toolbox, into clear product requirements and timelines. - Own the interoperability strategy, including HL7v2 for real-time clinical data and FHIR for modern EHR integration and faster implementations. - Lead consolidation of legacy integration paths onto CareConduit with a migration plan customers can adopt without disruption. - Define success metrics tied to outcomes health systems buy on, including HCAHPS responsiveness, nurse call response time, alarm burden, adoption, ROI, and usage reporting. - Engage directly with strategic and at-risk accounts to shape renewal offers, pilots, expansion proposals, and measurable outcome plans. -