Lead Technical Consultant - ITOM
Lead Technical Consultant - ITOM As a Lead Technical Consultant - ITOM , you will provide technical guidance during workshops and assist in the creation and refinement of stories. You will configure the stories during sprints while sharing knowledge and ServiceNow leading practices with Platform Administrators. Responsibilities: Data Clean-up Refine Technical Service Offerings and Dynamic CI Group support/change/managed by assignments Establish duplicate identification rules and remediation templates for priority CI classes Remediate Computer CI data flapping through IRE rule and naming standard adjustments Provide error handling reporting for data clean-up activities Re-configuration Configure orphan and staleness rules for Principal CI Classes in scope Refine reconciliation and data refresh rules for Computer and Server classes Establish attribute precedence across authoritative data sources Enable MID server outage alerting and operational readiness documentation Lifecycle & Data Governance Recommend solutions for CI onboarding and retirement across Principal Classes Configure data certification and attestation policies for priority CI classes Enable LeanIX integration to align Business Application retirement downstream Catalog, Automation & Ownership Deliver catalog items for CMDB support and Service Instance requests Provide high-level documentation and knowledge transfer for custom pattern creation Provide high-level documentation for data error remediation processes Recommend location data cleanup approach for priority CI classes Establish Data Manager role and group framework for CI class owners Requirements: Required Skills: IT Operations Configuration Management Database (CMDB) ServiceNow Reporting Business Software Certifications Required: CSA, CIS - Service Mapping, CMDB, CSDM