Learning Administrator | LMS & Training Coordination | Remote Mexico

About the position We are seeking a detail-oriented and highly organized Learning Administrator to support the successful delivery of training programs and learning initiatives. The role supports smooth learning operations by managing learning systems, coordinating training logistics, maintaining learner records, and providing support to stakeholders, instructors, and learners. The successful candidate is proactive, customer-focused, and comfortable working in a fast-paced environment where accuracy, communication, and problem-solving are essential. The position supports a client in the EST time zone and works with geographically dispersed teams through email, Microsoft Teams, and other virtual platforms. Success means ensuring learning programs run efficiently, learner records remain accurate, stakeholders receive excellent support, and training initiatives are delivered professionally and to a high standard.

Responsibilities

• Administer and maintain learning activities in the Learning Management System (LMS), including enrollments, course assignments, schedules, and learner records.
• Coordinate training events and learning programs, ensuring logistical requirements are completed accurately and on time.
• Support instructors, facilitators, and stakeholders before, during, and after training sessions.
• Prepare training sessions by managing participant communications, materials, virtual meeting setup, and other administrative requirements.
• Maintain accurate learner data, attendance records, completions, and training documentation.
• Generate and distribute reports to support business requirements and measure learning activity effectiveness.
• Monitor shared mailboxes and respond to learner and stakeholder inquiries in a timely and professional manner.
• Troubleshoot LMS-related issues and escalate complex requests when required.
• Collaborate with internal teams, vendors, and business stakeholders to ensure seamless delivery of learning services.
• Communicate effectively with geographically dispersed teams through email, Microsoft Teams, and other virtual platforms.
• Identify opportunities to streamline processes and enhance the learner experience as part of continuous improvement initiatives.
• Ensure compliance with established processes, service level agreements, and quality standards.

Requirements

• Experience in learning administration, training coordination, or LMS administration.
• Working knowledge of Learning Management Systems.
• Strong organizational skills and excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Excellent written and verbal communication skills in English.
• Strong problem-solving and customer service abilities.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and Teams.
• Ability to work independently while collaborating effectively within a team environment.

Nice-to-haves

• Experience with Saba LMS.
• Experience supporting virtual, instructor-led, and blended learning programs.
• Experience with learning operations reporting and data analysis.
• Knowledge of learner registration, attendance tracking, and training compliance processes.
• Experience working with global stakeholders and cross-functional teams.

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