Learning Management System Administrator

Job Title: LMS Administrator Location: Kankakee, IL Work Arrangement: Hybrid/Remote Duration: 12 months Potential: Possible extension or future conversion based on business needs, but not guaranteed.

Key Responsibilities

• Provide day-to-day operational and administrative support for SuccessFactors/Plateau LMS.
• Manage and resolve a high volume of ServiceNow tickets and LMS requests.
• Troubleshoot user access, assignments, enrollments, and course completion issues.
• Create and maintain training items, courses, curricula, and learning plans.
• Configure and maintain assignment profiles and audience rules.
• Set up courses/sessions and manage enrollments, equivalencies, completions, and approvals.
• Generate LMS reports and maintain strong data quality.
• Support Content Object and Item Creation within SuccessFactors LMS.
• Work with HRIS/IT and enterprise LMS teams to troubleshoot and escalate technical issues.
• Collaborate with Learning Partners and the Enterprise Learning Management Team.
• Follow LMS SOPs, Work Instructions, naming conventions, and metadata standards.
• Create/update job aids and knowledge articles.
• Identify recurring issues and recommend process improvements.

Most Important Requirement The key requirement for this position is hands-on SAP SuccessFactors/Plateau LMS administration experience. The ideal candidate should have:

• Strong hands-on SuccessFactors/Plateau LMS administration experience.
• Experience troubleshooting SuccessFactors LMS issues.
• Experience working in a regulated environment, preferably pharmaceutical or biotech.
• Understanding of GxP requirements related to training and learning records.
• Experience with SuccessFactors LMS reporting and data quality.
• Experience with Content Object and Item Creation.
• Ability to manage a high volume of requests while maintaining accuracy and providing strong customer support.

Nice-to-Have

Experience

• SCORM/AICC packaging and testing from an LMS administrator perspective.
• Veeva Qdocs.
• ServiceNow workflows.
• SharePoint/Teams for SOPs, Work Instructions, and knowledge management.
• Excel.