Legal Intake Specialist (Bilingual English/Spanish) - 12PM-10PM EST
About Finch
Our mission is to make justice radically more accessible to every American household.
We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between.
Since launching in April 2025, we’ve raised a $20M Series A backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms across the country.
Explore life at Finch for more.
This Role:
Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience.
The Schedule:
Monday - Friday, 12:00PM - 10:00PM EST
You Will:
Answer inbound calls for multiple Law Firms with empathy and professionalism
Qualify cases and confirm eligibility using defined criteria and an understanding of personal injury cases
Guide clients through the sign-up process and secure retainers
Hand off cases to attorneys and lead paralegals with complete and accurate information
Maintain responsiveness as a key builder of trust with every partner
Your Team: Legal Operations
Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.
You Might Be a Fit if You:
Have 5+ years in client-facing intake or sales roles, ideally in legal services
Are Bilingual (English/Spanish)
Are an excellent communicator who can build trust quickly
Can lead conversations with empathy while maintaining control of the call
Stay calm and focused under pressure
Are able to multi-task in a fast paced environment
Can confidently help people understand how a lawyer can best help with their situation with a soft sales approach
Compensation
$55,000 – $75,000 annual salary + equity
Additional benefits include:
100% coverage for health, dental, and vision
401(k) retirement plan
Flexible PTO (we trust you to take the time you need)
5+ years client-facing intake or sales experience, ideally in legal services; bilingual English/Spanish; excellent communication; ability to build trust, multi-task, and stay calm under pressure.
Key Responsibilities
- answering inbound calls
- qualifying cases
- guiding sign-up process
Job Details
- Category: Legal and Compliance
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 55,000 – 75,000 / year
- Languages: English, Spanish
Benefits
- Generous paid time off
- Retirement plan
About Finch
A legal operations company using AI to automate consumer law admin work and make justice more accessible. — Industry: Information Technology