Legal Support Agent
Are you passionate about combining expert research skills with cutting-edge technology to deliver exceptional customer experiences?
Would you like to help customers use generative AI and AI drafting tools to transform research, writing, and decision-making?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).
About the Role
As an AI-Enabled Research Support Specialist, you will combine research expertise with customer support to help clients make effective use of Lexis+ AI and related technologies. You will deliver high-quality research, demonstrate AI-enabled capabilities, and help customers confidently apply these tools to research, writing, and decision-making.
Responsibilities:
- Conduct high-quality legal, financial, and news research using LexisNexis platforms, traditional sources, and AI-assisted tools.
- Use generative AI to synthesize, summarize, and analyze complex data sets, delivering timely, accurate, and actionable insights.
- Engage directly with customers through phone, chat, and email to resolve inquiries and demonstrate AI tools in real time.
- Showcase how AI drafting features can accelerate workflows—such as generating case summaries, client memos, and analytical reports.
- Partner with clients to co-create AI-enhanced outputs, building confidence in responsible AI adoption.
- Diagnose and resolve issues efficiently using department tools, research expertise, and sound professional judgment.
- Act as a customer advocate, reporting feedback and identifying opportunities for AI-driven enhancements to products and processes.
- Maintain the highest standards of data integrity, accuracy, and transparency when using AI tools.
Requirements:
- Have LLB/legal qualification or equivelant
- Experience in legal, financial, or news research or customer support
- Experience using Lexis Advance, Lexis+, or Lexis+ AI
- Familiarity with AI drafting, summarization, and research technologies
- Excellent verbal and written communication skills, able to translate complex AI concepts for non-technical users
- Strong multitasking and analytical abilities; able to manage multiple inquiries simultaneously
- Proficient PC skills, including Windows OS, Microsoft Office, and web browsers; minimum typing speed of 40 WPM
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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LLB or legal qualification; experience in legal, financial, or news research or customer support; experience with Lexis Advance, Lexis+, or Lexis+ AI; familiarity with AI drafting and research technologies; strong communication and multitasking skills; proficient PC skills including Windows OS, Microsoft Office, and web browsers; minimum typing speed of 40 WPM.
Key Responsibilities
- conducting research
- supporting customers
- demonstrating AI tools
Skills & Tools
Lexis Advance, Lexis+, Lexis+ AI, Microsoft Office, Windows OS, web browsers
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — South Africa
- Languages: English
Benefits
- Tuition reimbursement
- Generous parental leave
About LexisNexis Legal & Professional
A global provider of legal, regulatory, and business information and analytics that helps customers increase productivity and advance the rule of law. — Industry: Information Technology