Lifecycle Operations Technical Manager

Job Title: Lifecycle Operations Technical ManagerLocation: Oakland, CA (REMOTE)Duration: 06 Months (Estimated Start Date: 09/08/2026; Estimated End Date: 03/05/2027)Hours Per Week: 40.00; Hours Per Day: 8.00Extension: NoTravel: No TravelEquipment: MacBookPR Range: $45/hr - $50/hr on W2Call Notes:Must-Have Requirements:5–7 years of experience in email marketing, campaign management, or marketing ops Iterable proficiency is the top hard requirement — must build complex workflows, add filters, stage campaigns, and scale without hand-holding Experience with audience segmentation and syncing audiences from internal platforms to third-party tools (e.g., High Touch) Ability to translate a stakeholder prompt into a fully built campaign within IterableComfortable managing 3–5 simultaneous projects and context-switching Experience working at high-volume scale (hundreds of millions of profiles)Able to work cross-functionally with PMs, engineers, and designers — no siloed working.Acceptable Job Titles: Marketing Ops Manager, Marketing Automation Manager, Lifecycle Ops, CRM Ops, or any title reflecting operations in the marketing/lifecycle space.Nice-to-Have / Secondary Skills:Braze experience acceptable as a secondary ESPBasic HTML editing (not building from scratch — editing within templates)Familiarity with Snowflake, Looker, High Touch — understanding of how tools connect, not deep expertise Basic SQL query reading — able to interpret what a query is pulling, not write complex queries A/B testing knowledgeCRM tools (Salesforce, ZoomInfo, Apollo) — nice-to-have, not requiredDegree — not required; experience takes priorityIdeal Candidate Profile:Curious and self-starting — proactively explores tools, looks at how workflows are built, jumps into Slack channels to help Passionate about operations — role is described as "thankless"; candidate must genuinely enjoy the workExecutes independently but knows when to ask for help; not purely a strategic thinker Governance-aware — comfortable in structured, compliance-conscious environmentsAdaptable across varied campaigns — understands that principles are consistent even when projects differKey Project Scope:Day-to-day: handle incoming campaign requests via Slack, build and ship campaigns in Iterable Larger initiative: audience/events/fields audit in Iterable targeted for mid-September; timing of hire mattersStakeholder communication is internal only — engineers, PMs, designersJob Description:About the Role:As a Lifecycle Operations Specialist, you will execute marketing campaigns end-to-end through the company's lifecycle channels (email, in-app, push, SMS). You will work independently with minimal oversight, partnering with cross-functional teams to deploy campaigns on time and with quality. You'll be expected to ramp quickly on our platform stack and operate as a fully autonomous contributor from day one.You Will:Build and deploy complex multi-message marketing campaigns to global audiences using Iterable and supporting platforms.Execute audience syncing via segmentation tools and data warehouse queriesOwn QA processes — ensuring campaigns meet lifecycle deployment standards before publishingTroubleshoot campaign issues independently (template rendering, audience targeting, event triggers, delivery failures)Execute time-sensitive communications (SEV emails, compliance notices) with urgency and accuracySupport international campaign execution across multiple locales, coordinating with localization teamsCoordinate with cross-functional partners (Product, Creative, Localization, Legal, Analytics, Engineering) to manage timelines and deliverablesCommunicate proactively with stakeholders on campaign status, timelines, and blockersMaintain channel health by enforcing guardrails — frequency caps, suppression rules, subscription complianceParticipate in triaging and resolving issues as they ariseSupport capacity planning by managing intake volume and communicating timelines to stakeholders.Skills:5-7 years of experience in email marketing, campaign management, marketing operations, or lifecycle operationsHands-on experience with ESPs/marketing automation platforms (Iterable strongly preferred; Braze, SFMC, or similar acceptable)Experience with audience segmentation tools and data pipelines (CDPs, reverse ETL, or similar)Working knowledge of data warehouses (Snowflake, Hightouch, or similar) for audience queriesStrong understanding of customer/merchant lifecycles — end-to-end, all stagesAbility to work independently with minimal oversight in a fast-paced environmentExcellent attention to detail and strong QA instinctsExperience working cross-functionally with creatives, engineers, analysts, PMs, and marketing managersComfort with HTML (basic edits), Handlebars/template logic, and conditional contentStrong project management skills — can juggle multiple campaigns simultaneouslyEven Better:Comfortable writing basic SQL queriesExperience with Snowflake, Looker, or HightouchExperience with A/B testing and experimentationFamiliarity with template management systemsExperience in a matrixed organization at scale (100M+ profiles)Experience handling urgent/time-sensitive communications in a high-stakes environmentEducation:AS/BS degree and a minimum of 5 years of experience in email marketing, campaign management, or operations.