Listing Concierge Coordinator

We are seeking a full-time Listing Concierge Coordinator to support the sales offices, and the position is responsible for accurate and timely processing of listing packages. Position requires the individual to act as a liaison between the sales associate and various vendor partners. The Listing Concierge Coordinator is responsible for ensuring timely and accurate processing of orders with a primary focus on exceptional customer service. Essential Duties & Responsibilities include, but are not limited to the following. Other duties may be assigned. Answer agent questions about the program and ordering process, etc. Provide assistance to sales associates to complete online order process for the Listing Concierge program. This would be through an ‘online chat” program or phone. Review listing concierge orders and confirm the orders are completed correctly. Request listing copy from agents after order has been placed. Provide assistance to those sales associates who need to upload photos (estimated at 20% of orders) Review proofs of all print items (flyers, brochures, just listed/sold and trifolds) and provide to agent for final approval. Once print proofs are approved by agent, order the print items. Schedule sold into the future for “storage” until sold. Then order. Upload unbranded virtual tour to MLS. Make changes to print materials above based on requests from agents. Follow up with sales associate to ensure e-blast has been proofed and sent when the listing is ready to go on the market. Provide assistance to sales associate for mobile flyers through dot signal. Create and complete Facebook demographically targeted boost for sales associates. Create marketing overview for seller (with all links) and send to agent Order previously proofed Just Sold cards when the listing has sold. Send out satisfaction survey rating the program and assistance at the completion of each order (but before the sold card goes out). Assist with scheduling studio production time Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Recent experience in processing Listing Concierge transactions 2-3 years or more of customer service and administrative experience Prior real estate experience preferred Excellent communication and interpersonal skills, ability to build strong professional relationships Capable of working with a diverse group of individuals and personalities Accuracy and a strong attention to detail Demonstrated ability to work collaboratively Ability to follow direction and utilize critical thinking and problem solving skills Strong ability to multitask and effectively perform in a fast paced environment Proficient in managing problems involving several variables Ability to work under pressure within deadlines Skilled in managing and prioritizing shifting responsibilities Coldwell Banker® [https://www.coldwellbanker.com/] is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. [http://www.anywhere.re/] (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate [https://www.bhgre.com/], Century 21® [https://www.century21.com/], Coldwell Banker® [https://www.coldwellbanker.com/], Coldwell Banker Commercial® [https://www.cbcworldwide.com/], Corcoran® [https://www.corcoran.com/], ERA® [https://www.era.com/], and Sotheby's International Realty® [https://www.sothebysrealty.com/eng], we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report [https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf]. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: Great Place to Work Forbes World's Best Employers Newsweek World's Most Trustworthy Companies Ethisphere World's Most Ethical Companies