Lodging Reservations Coordinator – Remote
Position Overview We are seeking organized, customer-focused individuals to assist clients with lodging research, reservation planning, and accommodation-related needs. The Lodging Reservations Coordinator helps clients explore hotels, resorts, and other accommodation options while providing attentive service throughout the reservation process. This role is a good fit for someone who enjoys researching destinations, comparing options, communicating with clients, and keeping important details organized. Training and access to reservation resources are provided.
Key Responsibilities
Research hotels, resorts, and lodging options according to client preferences, dates, and budgets Assist clients in comparing available accommodations and reservation options Coordinate lodging reservations and related booking details Review reservation information for accuracy and completeness Communicate confirmations, updates, and important information to clients Assist with changes or questions related to existing reservations Maintain organized records of client preferences and booking details Utilize online reservation platforms and industry resources Research property amenities, locations, and available services Provide professional and responsive client support throughout the planning process Follow established booking procedures and documentation requirements
Qualifications
Strong written and verbal communication skills Customer-service-oriented approach Excellent organization and attention to detail Comfortable researching and comparing options online Ability to manage multiple client requests and follow up consistently Comfortable working independently in a remote environment Basic computer and internet proficiency Willingness to learn reservation systems and booking procedures Previous customer service, hospitality, reservations, or administrative experience is helpful but not required Must be 18 years of age or older Reliable computer and internet access What Is Provided Fully remote environment Flexible scheduling Training and ongoing educational resources Access to reservation and planning tools Supplier and destination resources Support for learning booking procedures and industry systems Ability to develop knowledge across hotels, resorts, accommodations, and vacation experiences