Logistics Account Manager

Logistic Dynamics's Freight Agent partner is seeking a Logistics Account Manager to manage and grow customer relationships, drive freight volume and revenue, and oversee the successful execution of logistics services.

This role serves as the primary point of contact for assigned accounts and works closely with customers, internal teams, and transportation partners to deliver reliable, responsive service. The ideal candidate is proactive, organized, solutions-focused, and comfortable balancing account growth with day-to-day operational oversight.

Key Responsibilities

• Manage and strengthen relationships with assigned customers by understanding their transportation needs, providing proactive support, and serving as a trusted logistics partner.

• Manage and prioritize incoming quote requests, providing timely and competitive pricing while identifying the most effective transportation solutions.

• Recommend additional services, including cargo insurance, tarping, specialized equipment, or other transportation solutions, when appropriate.

• Grow freight volume and revenue within existing accounts while identifying opportunities to expand customer relationships and pursue additional business.

• Proactively engage customers to understand upcoming projects, anticipate shipping needs, and position LDi as a preferred transportation provider.

• Provide clear, timely, and professional communication throughout the shipping process and maintain consistent follow-up to ensure customer expectations are met.

• Lead and support Logistics Coordinators and Trackers, ensuring accountability for shipment coverage, tracking, communication, and on-time performance.

• Provide coaching and guidance to team members, address performance concerns, and promote a collaborative and results-focused work environment.

• Oversee shipment execution from booking through delivery and proactively identify and resolve transportation or service issues.

• Communicate solutions and updates to customers and internal stakeholders when service disruptions or challenges arise.

• Lead customer-specific initiatives, special projects, and operational improvements as assigned.

• Coordinate priorities, resources, and timelines to ensure commitments and customer expectations are consistently met.

Qualifications

• Previous experience in logistics, transportation, freight brokerage, account management, or a related field preferred.

• Strong customer relationship management and communication skills.

• Demonstrated ability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving and decision-making skills.

• Ability to identify opportunities for account growth and business development.

• Experience leading, coaching, or supporting team members preferred.

• Strong organizational skills and attention to detail.

• Ability to work collaboratively across operations, sales, and customer-facing teams.

Compensation

Base annual salary: $65,000

Remote office location

Previous logistics, transportation, freight brokerage, or account management experience preferred; strong communication, problem-solving, and organizational skills; ability to manage multiple priorities and lead team members.

Key Responsibilities

• managing customer relationships
• growing freight volume
• overseeing shipment execution

Job Details

• Category: Sales
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 65,000 – 65,000 / year
• Languages: English

About Logistic Dynamics

A freight agent partner providing logistics services and transportation solutions. — Industry: Transportation and Logistics