LTL/FTL Operations Support Specialist
About Expedock
Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and technology to help businesses scale efficiently.
About the Role
We’re looking for a reliable and detail-oriented LTL/FTL Operations Support Specialist to support overnight transportation operations for a US-based client. This role focuses on keeping shipment information accurate and up to date across transportation management systems (TMS) and customer portals, managing proof of delivery (POD) documentation, and addressing operational issues that arise during the shift.
The ideal candidate is comfortable working across multiple systems, communicates clearly in writing, and can work independently while ensuring a smooth handoff to the day team.
What You'll Do
- Shipment Updates: Monitor shipments and update estimated times of arrival (ETAs) and arrival times in the transportation management system (TMS) and customer portals.
- POD Management: Upload and attach proof of delivery (POD) documents to the correct shipments across the TMS and customer portals.
- Overnight Issue Handling: Monitor and address operational issues as they arise during the shift, documenting outstanding concerns and providing clear handoffs to the day team.
- Records and Documentation: Maintain accurate, complete, and up-to-date shipment records across multiple systems.
- Operational Support: Help maintain service continuity as shipment volumes increase and assist with training a new team member for weekend coverage when needed.
What You Need
- 1–3 years of experience in logistics, freight operations, transportation coordination, or logistics customer service.
- Familiarity with a transportation management system (TMS); experience with Sunnybrook is an advantage.
- Strong written English communication skills, particularly for shipment updates, operational notes, and shift handoffs.
- Comfortable navigating multiple systems simultaneously, including TMS platforms, customer portals, and email.
- Proficient in Microsoft Excel and general computer-based administrative tasks.
- Proven reliability, punctuality, and attendance, particularly when working night or overnight shifts.
Technical Requirements
- Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) - recommended speed of 100/50 Mbps
- Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps
- Quiet, conducive home workspace
- OPTIONAL: Wired Ethernet connection preferred during work hours
- OPTIONAL: Power backup (UPS) if the location experiences frequent outages
Why Expedock
- HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leave credits after your third month of engagement.
- Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
- Seamless Onboarding & Training: Get up to speed quickly with structured onboarding and client-specific training designed to help you become a subject matter expert in your assigned workflows.
Candidate Data & Privacy Notice
By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:
- Evaluate your qualifications and suitability for current and future roles.
- Communicate with you throughout the recruitment process.
- Improve our hiring processes and overall candidate experience.
- Maintain talent pools for future opportunities, where permitted by law.
We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.
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