Managed Services Lead / Delivery Manager
Overview: We are seeking an experienced, entrepreneurial Managed Services Lead to design, build, and launch our new Managed Services offering from the ground up. In this role, you will lead the design and setup of the Managed Services around AI-, BI-, Data Platform- and Data Governance- Managed Services. You will be the technical mastermind responsible for establishing our standard operating procedures, building client onboarding frameworks, and ensuring our infrastructure is scalable, secure, and ready for market deployment.
Responsibilities
Standardization: Define and implement standardized service catalogs, backup strategies, patch management policies, and security frameworks for future clients.
Onboarding Frameworks: Create the technical blueprints, discovery checklists, and automation scripts required to transition new clients into our managed environment seamlessly.
Vendor Management: Evaluate, negotiate, and integrate third-party vendor solutions, including cloud providers, cybersecurity tools, and helpdesk escalation paths.
Documentation: Build the internal knowledge base and standard operating procedures (SOPs) from scratch.
Qualifications
Experience: Minimum of 5+ years of experience working inside a mature MSP environment, with proven experience building or heavily optimizing PSA tools.
Technical Depth: Expert-level knowledge of core MSP platforms and cloud ecosystems (Microsoft 365, Azure, AWS).
Systems Engineering: Strong background in networking (firewalls, switches, VLANs), virtualization, backup/disaster recovery (BDR) solutions, and modern cybersecurity frameworks.
Automation: Proficiency in scripting languages (such as PowerShell or Bash) to automate deployment, monitoring, and self-healing alerts.
Soft Skills: Strong project management abilities, excellent technical writing skills, and an entrepreneurial mindset capable of working with minimal supervision and a customer-first-mindset.
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