Manager, AI Community & Enablement (Remote)

The Opportunity

Hyatt seeks an enthusiastic Manager, AI Community & Enablement to join our Data & AI team. In this role, you will collaborate closely with colleagues across the enterprise to drive the successful adoption of artificial intelligence solutions that empower colleagues and enhance business performance. You'll help shape Hyatt's AI enablement strategy by building a thriving colleague community, creating engaging learning experiences, and ensuring enterprise AI tools are adopted responsibly and effectively.

You will be part of a team that is passionate about innovation, committed to continuous learning, and focused on helping colleagues confidently embrace AI to better serve our guests and each other. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

·       Annual allotment of free hotel stays at Hyatt hotels globally

·       Flexible work schedule

·       Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

·       A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

·       Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

This role supports Hyatt's enterprise AI enablement strategy, driving colleague adoption, education, and engagement across AI platforms and capabilities. The Manager, AI Community & Enablement will develop scalable learning experiences, cultivate a vibrant AI community, measure adoption and business impact, and partner across functions to ensure colleagues can confidently and responsibly leverage AI to improve productivity and decision making.

This position serves as a key connector between individual contributors and leadership, helping translate emerging AI capabilities into meaningful business outcomes while supporting Hyatt's Responsible AI principles.

•Manage and execute Hyatt's enterprise AI enablement strategy, supporting adoption across business functions and varying levels of AI proficiency.

•Build and cultivate Hyatt's AI community through communications, events, workshops, webinars, office hours, and a network of AI champions that encourage knowledge sharing and innovation.

•Design and deliver engaging learning programs, onboarding experiences, workshops, and enablement materials tailored to colleagues across the enterprise.

•Serve as Hyatt's subject matter expert in prompt engineering, coaching colleagues on advanced prompting techniques and best practices to maximize the effectiveness of enterprise AI tools.

•Lead issue resolution and provide support guidance for colleagues in their use of AI tools, in partnership with platform administration

•Partner closely with AI Enthusiasts to identify adoption opportunities, remove barriers, and improve the colleague experience.

•Gather and analyze user feedback, usage data, and adoption metrics to continuously improve AI enablement programs and demonstrate measurable business impact.

•Stay current on emerging AI technologies, enterprise AI capabilities, and industry trends to continually evolve Hyatt's AI enablement strategy and learning experiences.

•Promote responsible and ethical AI adoption by reinforcing governance standards, enterprise policies, and best practices across all enablement activities.

•Support broader Enterprise AI initiatives, strategic projects, and organizational change management efforts as needed.

Experience Required: 

·       5+ years of experience in technology adoption, AI enablement, community management, organizational change management, product marketing, learning & development, or a related field.

·       Demonstrated experience designing and delivering enterprise learning programs, workshops, or enablement initiatives.

·       Deep understanding of generative AI technologies, including large language models and enterprise AI platforms.

·       Expert-level prompt engineering skills with demonstrated ability to teach others how to effectively leverage AI tools.

·       Strong understanding of AI concepts, including generative AI, AI agents, and responsible AI practices.

·       Experience measuring product adoption, user engagement, and business outcomes through analytics and reporting.

·       Proven ability to influence cross-functional stakeholders and build strong partnerships across business and technology organizations.

·       Exceptional written, verbal, and presentation skills, with experience communicating to audiences ranging from frontline colleagues to executive leadership.

Experience Preferred: 

·       Bachelor's degree in Computer Science, Information Technology, Business, Organizational Development, Communications, Education, or a related field, or equivalent experience.

·       Experience supporting enterprise AI platforms such as Microsoft Copilot, ChatGPT Enterprise, Gemini, Claude, or similar technologies.

·       Experience building internal communities of practice or champion networks. 

·       Experience working in hospitality, travel, or another large global enterprise environment.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $98,600 - $128,000

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work.  Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

5+ years in technology adoption, AI enablement, community management, change management, product marketing, or L&D; experience designing enterprise learning programs; deep understanding of generative AI and prompt engineering; strong communication and analytics skills.

Key Responsibilities

• managing AI enablement
• building AI community
• designing learning programs

Skills & Tools

Microsoft Copilot, ChatGPT Enterprise, Gemini, Claude

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Chicago, Illinois, United States
• Salary: USD 98,600 – 128,000 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan
• Generous parental leave

About Hyatt

A global hospitality brand focused on care, belonging, and growth since 1957. — Industry: Hospitality and Tourism