Manager, Client Services

%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin-left:0cm;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Cstrong%3ESalary: 68,900-86,100k annual%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin-left:0cm;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EThe Client Experience Manager oversees the day-to-day operations of the Vyta and Bayshore Home Health Centralized Coordination Program, reporting to the Client Experience Senior Manager. They supervise the team%27s business hours operations, ensuring optimal client service delivery and employee experience. This position requires a strong team leader with management, operations, training, troubleshooting, communication, and analysis skills.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0cm;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EResponsibilities%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3ESupervise and manage the daily operations and activities of the Vyta and Bayshore Home Health Centralized Coordination Program and its employees.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:72.0pt;mso-add-space:auto;mso-list:l0 level2 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22 lang=%22EN-US%22%3Eo%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3ECompletes and manages the schedule to ensure adequate coverage.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:72.0pt;mso-add-space:auto;mso-list:l0 level2 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22 lang=%22EN-US%22%3Eo%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3EMonitors performance of the Client Experience Coordination team to ensure the program is meeting the key performance indicators.%3C/span%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;%22 lang=%22EN-US%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:72.0pt;mso-add-space:auto;mso-list:l0 level2 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22 lang=%22EN-US%22%3Eo%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3EConduct routine quality audits to ensure that all calls are handled in a prompt and professional manner, upholding our commitment to exceptional service delivery to both Vyta’s and Bayshore’s clients and employees.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin:0cm 0cm 0cm 72.0pt;mso-add-space:auto;mso-list:l0 level2 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22 lang=%22EN-US%22%3Eo%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3EProvide support to the Client Experience Coordination team during peak times to ensure all client and employee calls are responded to in a timely manner.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin:0cm 0cm 0cm 72.0pt;mso-add-space:auto;mso-list:l0 level2 lfo1;text-indent:-18.0pt;%22%3E%26nbsp;%3C/p%3E%3Cul type=%22circle%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-color-alt:windowtext;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3EAssist with problem-solving issues related to scheduling field employees and/or client care and service.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-color-alt:windowtext;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3EAssist with handling and documenting client concerns and complaints in a timely manner and as appropriate, notify the region Director of Growth and Operations/designate; maintain appropriate documentation.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0cm;mso-list:l0 level1 lfo1;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-color-alt:windowtext;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3EOversee, coach, mentor and provide feedback for continuous improvement to the Client Experience Coordination team.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-color-alt:windowtext;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3EResponsible for the recruitment, selection, orientation and training of Client Experience Coordinators.%3C/span%3E%3C/span%3E%3Cul type=%22circle%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-color-alt:windowtext;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3EArrange equipment orders, access requirements, and systems training%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3EEstablish and maintain high-quality relationships with all Bayshore branches, other divisions and cross-functional departments.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3EHandle regional concerns in a timely manner, escalate to the Client Experience Senior Manager as appropriate.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22 lang=%22EN-US%22%3EPromote teamwork and collaboration within own team, as well as with regions, branches and other departments.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EAdhere to Bayshore Policies and Procedures.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EUnderstand and implement existing processes, create new ones as necessary to improve efficiency.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EParticipate in quality activities and continuous improvement initiatives in keeping with the company%27s Quality Management System.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EParticipate in proactive Health %26amp; Safety activities while performing all duties. Is responsible for notifying the immediate Director of any Health %26amp; Safety risks or concerns.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EMaintains confidentiality of client and corporate information.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin-bottom:0cm;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EComplete other tasks as requested.%3C/span%3E%3C/span%3E%3C/p%3E

Reporting Relationship

The Client Experience Manager reports to the Client Experience Senior Manager as designated by the Managing Director.

Qualifications

Minimum - Secondary School Diploma. Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred. Diploma in Business or Healthcare Administration.

Experience

A minimum of five years’ related customer service experience with progressive responsibilities in a supervisory capacity.

Other Skills and Abilities

Exceptional interpersonal and communication skills; proven ability to work both independently and effectively supervise a team. Knowledge of the principles, practices and methods of community nursing and service delivery to clients is an asset. Ability to work under pressure; demonstrate a growth mindset and ongoing learning; team motivator and player. Customer Service Oriented; Problem solver with a solution-oriented approach; troubleshoot and manage crises as they arise; reliable, responsible and self-starter - ability to follow policies and procedures; professionalism, judgment, and discretion are essential in dealing with confidential and sensitive matters.

Ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate standard office equipment; proficiency in written/spoken English. French language is considered an asset.

Internal candidates must have a demonstrated track record of achievement in dealing with clients and

employees and have demonstrated above average initiative. Successful internal candidates must

complete a three-month probationary period specific to the  Client Experience Manager position.

Standards of Performance

The Client Experience Manager must demonstrate ongoing competency in completing all duties and responsibilities of this job description, as well as agreed upon specific goals and objectives.

Performance Review

Performance will be reviewed on an ongoing basis with a formal review at the end of the three-month probationary period and subsequently, on at least an annual basis, by the Client Experience Senior Manager.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients.  Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. 

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” 

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Job Details Primary Location: ON-Mississauga Job Type: Administration Employee Type: Full-Time Pay Rate From: 68900 Pay Rate To: 86100

Five years of related customer service experience with progressive supervisory responsibility; secondary diploma required. Business or healthcare administration diploma preferred; strong communication, team supervision, troubleshooting, and English skills.

Key Responsibilities

• supervising operations
• coaching employees
• resolving concerns

Skills & Tools

Windows scheduling software

Job Details

• Category: Business Operations
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Mississauga, Ontario, Canada
• Salary: CAD 68,900 – 86,100 / year
• Languages: English, French

Benefits

• 401k matching
• Generous paid time off
• Tuition reimbursement

About Bayshore HealthCare

A healthcare provider delivering home health and client support services. — Industry: Healthcare