Manager, Enterprise Application Services
About the Department
The Manager of Enterprise Application Services provides leadership for the delivery, administration, and continuous improvement of assigned enterprise applications that support college business operations. This position leads the Low-Code Solutions Developer job family, overseeing the designing, building, deployment, and support of forms, workflows, and automations that streamline business processes across the college. Working with academic and administrative units across the college, this position performs business analysis to evaluate operational needs, translate requirements into technical solutions, and recommend improvements that increase efficiency, service quality, and compliance.
Position Duties
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. *Supervises, leads, mentors, coaches, and evaluates assigned staff, including the Low-Code Solutions Developer job family, and supports their professional development across career levels *Communicates and delegates work assignments based on priorities established by the department *Responsible for scheduling staff to ensure appropriate coverage during normal business hours and on-call support as required by the department *Oversees the design, development, deployment, and ongoing maintenance of forms, workflows, and automations that support college business processes *Directs the administration and development of the college's e-signature solutions and platforms, including configuration, templates, integrations, permissions, and end-user support *Directs the administration of the college's Service Management System (SMS) and, in collaboration with the IT Service Desk, develops forms, workflows, business solutions, integrations, permissions, and end-user support processes Performs business analysis to evaluate operational needs across academic and administrative units, facilitates stakeholder engagement, gathers and validates requirements, evaluates existing processes, and translates business needs into technical solutions Establishes and enforces standards for governance, security, documentation, change control, and supportability across assigned platforms and solutions Monitors compliance with department Service Level Agreement (SLA) standards and follows up with assigned personnel to ensure timely resolution Reviews manual processes across the college and identifies automation opportunities to improve efficiency, accuracy, and compliance Coordinates with other ITS managers and system administrators on installation, upgrades, integration, connectivity, and maintenance of enterprise applications Responds to emergency situations as needed, during and after normal business hours, to identify, assess, and mitigate critical operational issues Communicates and fosters professional relationships with faculty, staff, students, or other groups across the college
Minimum Qualifications
Knowledge, Skills, and Abilities: Knowledge of enterprise application administration and the delivery of forms, workflows, and automations that support business operations Knowledge of low-code platform capabilities, solution lifecycle practices, and integration patterns Knowledge of e-signature solutions, platform administration, and digital business process design Knowledge of business analysis methods, gathering requirements, process evaluation, and translation of business needs into technical solutions Knowledge of IT governance, security, compliance, change management, and documentation standards Leadership, coaching, mentoring, communication, and stakeholder engagement skills Ability to translate complex business needs into scalable, secure, and maintainable technical solutions Project coordination, prioritization, delegation, and continuous improvement skills Ability to work collaboratively with academic, administrative, and technical stakeholders at all organizational levels Minimum Requirements Bachelor’s degree in Computer Science, Information Systems, Business, or a related field and four years of experience including enterprise application administration, business systems, or solution delivery; or Associate's degree in Computer Science, Information Systems, Business, or a related field and seven years of experience including enterprise application administration, business systems, or solution delivery; or An equivalent combination of education in an IT related discipline and relevant work experience One year of previous supervisory experience OR one year of experience leading IT projects with responsibility for scope, schedule, and stakeholder coordination Preferences Bachelor's degree in Computer Science, Information Systems, Business, or a related field Experience developing solutions on low-code platforms Experience administering and developing e-signature solutions or platforms Experience performing business analysis, process improvement, or requirements engineering Experience in higher education or public sector environments Relevant industry certifications in application administration, business analysis, project management, or low-code platforms #IDHP
Benefits
Benefits at a Glance
Wake Technical Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our annual** employees. Click here for more information.
- State Health Plan
- Health Care and Dependent Care Flexible Spending Accounts
- Health Care Exchange Notice
- Dental Insurance
- Vision Insurance
- Additional Supplemental Insurances
- Disability Plan
- NC Retirement Plan
- Leave (Vacation, Sick, FMLA, Civil and Military, Community Service, Education, and Voluntary Shared)
- Paid Holidays
- Prior State Service Verification
- Supplemental Retirement Plan
- Employee Assistance Program
- Education Benefits
- College Savings Program
- State Employees' Credit Union
- State Employees Association of NC (SEANC)
- Employee Discount Program
- Identity Theft Insurance
Supplemental Questions
01 Please describe your experience leading teams and/or enterprise-wide projects. Include the size and composition of the team(s), your leadership responsibilities, and examples of significant outcomes achieved. 02 Please describe your experience designing, developing, and deploying solutions on low-code platforms. Include the platforms used, complexity of solutions, and examples of business problems solved. 03 Please describe your experience managing the full lifecycle of enterprise application systems or solutions, including business analysis, requirements gathering, development, implementation, stakeholder engagement, and operational supportRequired Question
Agency Information
EmployerWake Technical Community CollegeAddress 9101 Fayetteville Rd. Raleigh, North Carolina, 27603 Phone9198665934 Website https://www.waketech.edu/Bachelor's degree plus 4 years or associate degree plus 7 years in enterprise applications, business systems, or solution delivery; supervisory or IT project leadership experience required.
Key Responsibilities
- supervising staff
- developing solutions
- analyzing processes
Skills & Tools
Service Management System (SMS), e-signature solutions, low-code platforms
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Raleigh, North Carolina, United States
- Salary: USD 150,504 – 150,504 / year
- Languages: English
Benefits
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About Wake Technical Community College
A public technical college providing higher education and workforce training. — Industry: Education