Manager or Senior Manager, Strategy & Operations
About the Opportunity The organization is seeking a Manager or Senior Manager, Strategy & Operations to build and run the operational foundation for its multi-condition telehealth business, which enables consumers to use tax-advantaged healthcare funds for treatment and care. This hands-on role moves between resolving immediate patient and partner challenges and building the processes, metrics, and cadences necessary to scale. The role oversees day-to-day coordination and performance across clinical workflows, provider networks, pharmacy and fulfillment partners, customer support, and platform partners, collaborating cross-functionally with marketing, product, analytics, finance, and operations to establish a repeatable operating system. Role Details Canonical Title: Manager or Senior Manager, Strategy & Operations Employment Type: Full time Location: 100% remote within the United States Schedule: Must be able to work Eastern Standard Time (EST) hours
Key Responsibilities
Manage day-to-day operating relationships with clinical, provider, and telehealth platform partners. Ensure patients transition smoothly through intake, provider review, treatment, and ongoing care. Identify workflow breakdowns, lead cross-functional efforts to resolve root causes, and evaluate second-order effects when addressing operational challenges. Oversee operating relationships with pharmacy and fulfillment partners, tracking performance, turnaround times, and service-level agreements. Develop contingency plans for capacity constraints, supply shortages, and partner disruptions. Define clear responsibilities and handoffs across internal teams, provider networks, pharmacies, customer support, and technology partners. Lead operational readiness planning for major launches, establishing workflows, escalation paths, reporting mechanisms, and contingency plans. Partner with customer support to eliminate operational bottlenecks, enhance patient experience, and coordinate the resolution of complex clinical, pharmacy, payment, or partner issues. Leverage data to monitor key operational metrics and support business performance. Develop standard operating procedures, playbooks, and controls to ensure efficient scaling.
Required Qualifications
Minimum of 5 years of experience in healthcare operations, telehealth, or a similarly complex regulated environment. Experience managing external partners against defined service levels and business outcomes. Strong understanding of operational workflows, with the ability to diagnose issues across multiple organizations and systems. Demonstrated success establishing processes, reporting structures, and operating cadences within an evolving business. Strong analytical judgment, using data to identify risks, establish priorities, and track performance. Hands-on operating style paired with an ownership mindset, balancing tactical problem-solving with scalable process design. Ability to navigate ambiguity and make progress before processes or ownership boundaries are fully established. Level Guidance Manager, Strategy & Operations: Minimum of 5 years of experience in healthcare operations, telehealth, provider operations, or pharmacy operations. Experience managing external partners against defined service levels and outcomes. Strong understanding of operational workflows and cross-functional problem solving. Senior Manager, Strategy & Operations: 5 to 8+ years of experience in digital health operations, including end-to-end management of multiple stakeholders, platforms, and complex regulated environments. Experience building or establishing operational processes from scratch with minimal guidance. Demonstrated track record of reporting operational performance to leadership and cross-functional stakeholders.
Preferred Qualifications
Experience in a multi-condition telehealth or digital health business. Direct experience with provider networks, pharmacy partners, or prescription fulfillment operations. Experience supporting employer, benefits, or B2B healthcare programs. Experience transitioning operations from outsourced partners to internally managed teams. Familiarity with healthcare compliance, patient privacy standards, and regulatory environments.
Compensation and Benefits
Manager Base Salary: $115,000 - $140,000 per year Senior Manager Base Salary: $140,000 - $160,000 per year Bonus: Eligible for an annual discretionary bonus of up to 15%
Compensation
Policy: Offers are based on market data and internal equity, with initial offers typically falling between the entry point and midpoint of the salary range to support future advancement. Medical, dental, and vision insurance 401(k) retirement plan with an organization match Health savings accounts, healthcare flexible spending accounts, and dependent care accounts Paid parental and bonding leave Flexible paid time off and paid holidays Monthly wellness and internet reimbursements Professional development assistance, including certification support and leadership coaching Mental health support resources