Manager, Philanthropy Systems & Data Management

Description Work. Serve. Thrive. Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results. Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger. This is a remote position with occasional travel required. Learn more about Feeding America here. The Opportunity Manages development and marketing operational analytics, helping to translate strategy to define data capture and analytics needs; serves as subject matter expert for multi-channel direct marketing backend operations; and defines and oversees data management processes required for fundraising effectiveness. This is a remote position with occasional travel required.

Compensation

Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions. Salary Range: $89,700 - $94,700 Based on Experience. Benefits: A comprehensive list of benefits available to full-time employees can be found here.

Responsibilities

Direct Marketing Campaign Operations - Serves as subject matter expert related to backend data segmentation and criteria of direct marketing campaigns and ongoing jobs. - Develops, disseminates and maintains business documentation and ensures compliance with business rules related to all Direct Marketing and Digital operations processes to be used by vendors of the constituent database. - Collaborates with Marketing agencies, IT partners and internal Marketing and Development stakeholders to help facilitate both regular maintenance and ad-hoc changes specific to ongoing jobs and related data activities. Operational Analytics - Manages and leads requested operational reporting and analytics projects, using visualization tools to drive insights from complex data. - Builds expertise of underlying data architecture of Feeding America’s configuration of Salesforce, as well as the accompanying data warehouse, especially in the areas of donations, campaigns, data integration with online CRM system, and various data and analytic configurations within the system. - Serves as the subject matter expert to inform best practices on SQL and reporting related to Marketing, Development, Finance and donor data specific to related systems, including our General Ledger datafeed. Ongoing Data & Systems Operations - Manages and onboards direct reports, including creating training and orientation materials. - Ensures oversight of assigned tasks and responsibilities by maintaining document statuses and timelines. - Manages all quality control processes needed to maintain high levels of data hygiene for fundraising effectiveness. - Includes working with stakeholders to identify the impact on the organization, partnering with internal partners, problem solving to identify QC measures that should be established, developing and documenting processes and either implementing or overseeing the implementation of new and existing processes. - Defines, scopes and collaborates on team projects, system upgrades and migrations, while working with cross-departmental stakeholders to gather requirements and feedback on final outputs for deliverables. - Other responsibilities, projects and tasks assigned by supervisor. Required Experience and Qualifications - Experience as a user or manager of a fundraising CRM or of database solutions. - Exceptional communication skills with the ability to work effectively with technical staff, non-technical staff, all levels of management and partners as required. - Experience with record maintenance and data hygiene across the database systems. - 6+ years of professional team experience or related experience working in direct marketing, data integrity and operations, or philanthropy operations, preferably at non-profit organization. - Ability to multi-task with a strong