Manager, Virtualization & Digital Workspace Platforms

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what’s best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. Manager, Virtualization & Digital Workspace Platforms This role is not eligible for employment visa sponsorship. POSITION LOCATION Remote (US) YOUR ROLE As an IT team member, you’ll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world class customer service that our customers expect and deserve – now and in the future. The Manager, Virtualization & Digital Workspace Platforms is responsible for leading a small team of engineers supporting Genworth's virtual desktop infrastructure, application delivery, cloud-hosted desktop services, and virtualization platforms. This role provides both technical leadership and people leadership, ensuring the environment remains secure, resilient, cost-effective, and aligned with business objectives. We are seeking a technical leader who can effectively balance engineering expertise with people leadership. This individual will lead a small team responsible for virtualization and end user computing platforms while remaining actively engaged in architecture, technical strategy, and major incident resolution. The successful candidate will bring deep experience in Azure cloud technologies, Citrix VDI and application delivery platforms, and modern virtualization solutions, coupled with the ability to coach and develop talent, influence stakeholders, and drive continuous improvement across the environment. The ideal candidate combines strong technical expertise with proven leadership skills and thrives in a hands-on environment where collaboration, innovation, and customer experience are paramount. What you will be doing Leadership & Team Development - Lead, mentor, and develop a high-performing team of virtualization and cloud engineers. - Establish team priorities, goals, and performance expectations aligned with organizational objectives. - Foster a culture of accountability, innovation, continuous improvement, and customer focus. - Support career development through coaching, training, certifications, and growth opportunities. - Collaborate with infrastructure, networking, security, application, and architecture teams to deliver enterprise solutions. Platform Ownership & Strategy - Own the strategy, roadmap, lifecycle management, and operational support of Genworth's virtual desktop and application delivery platforms. - Lead administration and optimization of Citrix Cloud, Citrix DaaS, Citrix Virtual Apps and Desktops (CVAD), Azure-hosted VDI environments, and related end user computing technologies. - Support the evolution of Genworth's virtualization strategy, including cloud-hosted desktop services, Citrix-managed infrastructure offerings, and emerging virtual workspace technologies. - Evaluate new technologies and drive modernization initiatives that improve employee experience, platform reliability, security, and operational efficiency. - Develop and maintain technology roadmaps aligned with