Medical Support Assistant
Job Title: Medical Support Assistant (MSA) No. of Positions / Candidates Required: 27 FTE Specialty: Community Care scheduling and consult management Place of Work (City/State): Remote; must live and work within 50 miles of a listed VA facility. Site: Oklahoma City VA Medical Center Location: 921 Northeast 13th Street, Oklahoma City, OK 73104 Duration: 1 year contract with the possibility of extension Shift Schedule: Monday–Friday, 8:00 AM–4:30 PM; 8-hour day shift, excluding federal holidays. Credentialing / Onboarding Time: 6 to 8 weeks Education: High school diploma or GED Experience Needed: Minimum 6 months of customer service experience Special Skills Needed: Typing speed of at least 50 WPM; Basic medical terminology and computer skills; English communication proficiency; Microsoft Excel, Word, Outlook, and Teams Responsibilities: - Schedule appointments and complete patient follow-ups. - Process Community Care consults in HSRM/PPMS and coordinate provider care. - Update demographics and insurance; maintain records in CPRS/VistA. - Answer calls within 5 rings; return voicemail within 48 business hours. - Manage clinic schedules, no-shows within 24 hours, faxes and mail. - Resolve scheduling issues and escalate concerns or system problems. - Meet targets: average 20 cases/day, 95% timeliness, 98% compliant scheduling. - Protect patient privacy, verify 2 identifiers, and complete VA training.