Medical Virtual Assistant
This is a remote position.
Only LATAM-based candidates (bilingual in Spanish and English)We are seeking a Virtual Assistant with Medical Experience and a high level of English proficiency (C1) for a full-time remote position. This role requires a 45-hour work week. In this remote position, your key responsibilities include entering patient data into files, maintaining a database of records, scheduling appointments for patients, and collecting information for patient health assessments over the phone. Responsibilities:- Proactively determine solutions for handling unique patient/emergency situations
- Answer inbound calls from the unit phone queue and make outbound calls to providers and members regarding authorization request status
- Accurately enter authorization requests and submitted documents into the authorization system
- Obtain all necessary documentation required to process referrals and requests for covered services
- Manage Contact Center operations – Inbound and Outbound Calls
- Appointment Scheduling – Manage appointments, rescheduling, and cancellations
- Create and complete Patient Charts
Requirements
The ideal candidate is mature, highly responsible, takes pride in their everyday tasks, can function effectively as part of a team, and is able to work independently. The following are required:- Knowledge of medical terminology and insurances
- 1+ years of experience in Medical Accounts
- English proficiency at C1 level
- Internet speed of 100 MB+
- Own devices (laptop or desktop and headset)
Benefits
- 100% remote job
- 50 USD in productivity bonus (paid in local currency)
- 25 USD in reliability bonus (paid in local currency)
- 50 USD in consecutive reliability bonus (paid in local currency)
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