Member Services Specialist
Job Overview We are seeking an organized, personable, and detail-oriented Member Services Specialist to join a small, mission-driven organization. This position serves as a primary point of contact for members and customers, providing excellent customer service while supporting daily administrative and operational functions. The ideal candidate is a strong communicator who enjoys helping people, takes initiative, and can confidently manage multiple responsibilities in a remote environment. We're looking for someone who is dependable, resourceful, and takes pride in providing a positive customer experience.
Key Responsibilities
Respond to incoming phone calls, emails, and live chat inquiries in a timely and professional manner. Serve as a primary point of contact for members and customers, answering questions and resolving issues. Assist with account management, registrations, renewals, billing inquiries, and general administrative requests. Maintain accurate records and update information within internal databases and CRM systems. Conduct proactive follow-up with customers regarding incomplete registrations, outstanding payments, and account-related matters. Assist with onboarding processes, documentation, and ongoing account coordination. Process routine applications, requests, and administrative transactions with accuracy and attention to detail. Prepare basic reports, maintain organized records, and assist with data tracking. Coordinate with internal team members and external service providers to support daily operations. Identify recurring customer concerns and communicate opportunities for process improvement. Provide additional administrative and operational support as needed.
Qualifications
Required: 2+ years of experience in customer service, administrative support, account management, or a related field. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Comfortable managing incoming calls, emails, and multiple administrative tasks throughout the day. Proficiency with Microsoft Office, including Outlook as well as Google Drive Experience working with CRM systems, customer databases, or similar platforms. Ability to prioritize responsibilities, troubleshoot issues, and work independently. Strong follow-through, reliability, and a proactive approach to problem-solving. Comfortable working remotely in a collaborative team environment. Preferred: Experience with membership-based or service-oriented organizations. Familiarity with database management, reporting, and administrative workflows. Experience supporting multiple departments or coordinating with external vendors.
What We're Looking For
Someone who is friendly, dependable, highly organized, and genuinely enjoys helping others. The right person will be comfortable taking ownership of their responsibilities, working independently, and contributing to a positive, team-oriented environment. Pay: $26.00 - $30.00 per hour Expected hours: 40.0 per week
Benefits
Paid time off Application Question(s): Are you available to work 8-5 Monday-Friday PST? Work Location: Remote