Member Support Specialist

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications - High school diploma or equivalent. - Minimum 1 year of customer service, call center, support, or case management experience preferred. - Strong verbal and written communication skills. - Excellent active listening skills. - Strong interpersonal and relationship-building abilities. - Ability to communicate clearly, professionally, and empathetically. - Strong attention to detail and commitment to accuracy. - Ability to manage multiple tasks and priorities simultaneously. - Strong organizational and time-management skills. - Ability to work independently and as part of a team. - Proficiency with CRM, case management, or customer support systems. - Basic computer and data-entry skills. Essential Functions - Handle inbound and outbound phone calls professionally and efficiently. - Respond to customer inquiries via text, email, and other communication channels. - Create, update, and manage customer cases within company systems. - Document all interactions accurately and completely. - Resolve routine customer issues and inquiries at first contact whenever possible. - Escalate complex issues to the appropriate team when necessary. - Follow established processes, workflows, and compliance requirements. - Maintain accurate records and ensure data integrity. - Monitor open cases and follow up as needed to ensure timely resolution. - Meet quality, productivity, and service-level expectations. - Collaborate with internal teams to resolve customer concerns. - Provide a positive, empathetic, and professional customer experience. Compensation and Schedule - $14 - $14 an hour - Starting pay - $14/hr plus shift differential (extra $1/hr nights & wkds) - Working hours - 10:00am-8:00pm (EST) - Work Days - M-F - Paid Training - typically 1-2 weeks in length from 9:00am-6:00pm Mon-Fri (EST) - Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days Company and Compliance Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.