Mobile Telecom Support Engineer
Job Description:
- Monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues
- Maintain and improve OXIO's network and provide technical support
- Keep performance of telecom network at optimum levels by ensuring network/application problems are detected and corrected
- Troubleshooting complex issues by analyzing end to end call traces in several protocols and interfaces
- Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures
- Technical support to NOC engineers to analyze and solve issues
- Develop training material related to signalling / troubleshooting / best practices
Requirements:
- 10+ years experience working in a telecom environment doing L3 support or similar roles
- Protocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks
- Solid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.
- Analysis of signalling traces using Wireshark
- SS7 signalling network troubleshooting
- Proficiency with Grafana, Prometheus, ElasticSearch
- Basic Python / Linux / Bash knowledge
- Ability to work on a 24/7 on-call rotating roster
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Proficient English written and spoken
Benefits:
- OXIO is committed to fostering a diverse, equitable, and inclusive workplace
- We believe that diversity in all its forms drives innovation and creativity