Network Engineer, Cloud Integrations

Job Description:

• Act as the primary networking deployment engineer responsible for customer experience during datacenter and customer migration efforts into 11:11’s cloud environment
• Design and architect network topologies for diverse customer environments, aligning with 11:11’s cloud architecture standards and security best practices
• Deploy, configure, manage, and troubleshoot networking configurations, including switches, firewalls, load balancers, and IPSEC VPNs for customer deployments
• Collaborate with project managers, Cloud Integration engineers, support teams, and account executives to plan and deliver successful customer implementations
• Perform detailed customer assessments to understand networking requirements and translate them into scalable, supportable designs in 11:11’s global infrastructure
• Document work thoroughly in the company ticketing system and create/maintain up-to-date documentation in the knowledge base
• Develop and maintain standardized deployment processes and runbooks as technologies, tools, and permissions change
• Assist Cloud Integration engineers, support teams, and account executives with advanced customer issues, including escalations that require deep network troubleshooting
• Pursue advanced certifications and stay abreast of current technologies in the Juniper/Fortigate/Palo Alto/Cisco/VMware product space to continually enhance service quality
• Ability to automate processes and builds where possible to reduce manual effort and improve operational efficiency in Service Operations
• Able to work after hours and on weekends as required to support customer migrations, changes, and incident response
• Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned.

Requirements:

• Bachelor’s or University degree in a related field of study, or equivalent years of related work experience
• 5+ years of recent experience as a technical, hands-on Cisco network engineer in enterprise or service provider environments
• Cisco CCNP/CCIE certification with documented work experience is preferred
• Strong working knowledge of networking protocols and technologies, including BGP, IPsec, network segmentation, VRFs, switching, VLANs, and load balancers (required)
• Experience with virtualization clusters (VMware) and software-defined networking, including VMware NSX, is preferred
• Experience working within a global data center and/or cloud environment
• Experience deploying virtual and physical network appliances in cloud environments, preferably including Cisco, Fortigate, Palo Alto, Netscaler, Kemp, F5, SonicWall, and Juniper Networks
• Professional experience in consulting or other enterprise customer-facing technical support role is preferred
• Ability to automate network deployments and configurations (e.g., scripting, infrastructure-as-code tools) to reduce manual effort and improve consistency.

Benefits:

• Comprehensive healthcare plan options
• Retirement plan with company match
• Life, other supplemental insurances
• Paid time off and company holidays
• New Parent Leave
• Wellness programs