Network Operations Field Support Engineer
About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You are joining Zipline as an Network Operations Field Support Engineer on our Network Operations team, supporting drone delivery and ground infrastructure that enable time-critical medical and commercial logistics. This is an owner-level, frontline operations role: you will keep networked ground systems, fulfillment center connectivity, launch-site communications, and site safety systems online across multiple operational sites. Your work directly affects mission availability, flight launch cadence, and customer deliveries; downtime delays flights and critical deliveries. You will operate in a mixed environment of office, warehouse, and outdoor launch sites; the role requires hands-on cabling and hardware work, real-time incident response, and disciplined documentation.
What You'll Do
- Own day-to-day monitoring and incident response for site and regional network infrastructure; respond to alerts, lead initial troubleshooting, and restore service within defined SLAs (example targets: initial response
- This role requires regular onsite work at operational centers and launch sites; remote-only candidates will not meet the role requirements.• You must be able to perform physical site tasks (lifting equipment, climbing ladders, working in confined racks/ceilings) safely and reliably.
What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!