Network Operations Technician
Tillman FiberCo is building a 100% fiber network to support the next generation of broadband services. Tillman FiberCo is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally. We have an incredible opportunity for a Network Support Technician.
Requirements and Responsibilities
- Monitor, alert, and report on system and infrastructure health
- Open, review, resolve, manage, close support tickets.
- Perform troubleshooting steps to triage, investigate and mitigate system issues.
- Handle phone calls from customers while on shift.
- Work within ticket system to track issues to resolution.
- Respond to Network Maintenance notifications by creating Maintenance Tickets
- Escalate events based on established operational policies.
- Provide customer support and appropriately respond to customer needs.
- Act as a liaison between Vendors for open vendor support requests
- Execute complex support tickets/tasks with the supervision/help of a Systems Engineer and/or Support Engineer.
- Other Duties as defined my Management.
Basic Requirements:
- High School/GED (Required)
- Basic understanding of IP and FTTX networks
- Experience with Microsoft desktop operating systems
- Experience with Office 2016 or later required.
- Ability to research solutions to various issues on web sites or using other technical sources.
- Ability to communicate effectively.
- Ability to Prioritize multiple tasks effectively.
- Ability to work in a fast-paced environment.
- Ability to work independently and in a team environment.
Preferred Requirements:
- Microsoft, A+, Network+ CCNA certifications PREFERRED.
- 2 Year Degree in a technical field (Preferred)
- Bilingual (English/Spanish Preferred)
As a growing company, we are committed to attracting and developing the absolute best talent by offering a workplace where results are recognized and rewarded. We offer a terrific opportunity for you to grow:
- Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets.
- Competitive Salary
- East Coast based company (will work on EST time)
- Direct Hire Opportunity
- Collaborative environment, with on-the-job training and mentorship opportunities
- Competitive benefits and wellness package, including medical, dental and vision coverage.
- 401k plan with company match
- Generous PTO and 11 holidays annually
- Paid parental leave.
- Employee Recognition Program
High school diploma/GED, basic IP and FTTX knowledge, Microsoft desktop operating systems and Office 2016+ experience, effective communication, troubleshooting, prioritization, and independent teamwork skills.
Key Responsibilities
- monitoring infrastructure
- resolving tickets
- troubleshooting systems
Skills & Tools
Microsoft desktop operating systems, Microsoft Office
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Tampa, Florida, United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
- Generous parental leave
About Tillman FiberCo LLC
A digital infrastructure company building fiber networks for broadband services. — Industry: Information Technology