New Claims Specialist

Job Overview

This position is primarily responsible for contacting potential clients over the phone, screening them to see if they meet office criteria, gathering the information required for a Social Security application, and ensuring representation paperwork is signed and returned to the office. This position is remote and based out of our office in Orem, Utah. The scheduled hours are M-F 8am - 5pm MST.

Benefits and Compensation

• Competitive compensation ranging from $15.00 per hour PLUS bonus.
• Medical, dental, vision, 401k program, and more.
• Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
• Joining a rapidly growing organization.

Duties and Responsibilities

• Effectively and efficiently screen potential clients and complete the intake process.
• Maintain intakes per hour and conversion at or above department metrics
• Remain logged into the Dialer System for 7 hours and correctly log results of all calls.
• Maintain high standards of accuracy in all tasks.
• Ability to communicate effectively and efficiently with clients, coworkers, and managers.
• Retain basic Social Security and Disability knowledge and protocols.
• Follow policies contained in the Employee Handbook.
• Complete other tasks as requested by team leader or department management.
• Attendance: Full-time position that requires regular, reliable, and punctual attendance.
• Complete other assigned tasks that may include:
  • Returning Voicemails from potential and current clients.
  • Packet Follow-Up Calls.
  • Returning Voicemails from potential and current clients.
  • Attending monthly boot camp training and completing ongoing training.
  • Other tasks as assigned by team leader or department manager.

Qualifications

• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or equivalent.
• Must be familiar and competent with standard office equipment including work computer, and word processing, spreadsheet, and database software.
• Must have the ability to work independently and balance task responsibilities in a customer service setting.
• Must have a reliable internet connection where the computer can be directly connected to the internet router.
• Ability to communicate effectively with diverse, and sometimes challenging, individuals and respond calmly and efficiently to situations ranging from routine to urgent.
• Ability to handle multiple activities or interruptions at once and to work positively and effectively within a team and as self-directed.
• Attention to detail and accuracy.
• Minimum internet speed of 25 Download/10 Upload.

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.

High school diploma or equivalent; authorized to work in the US without sponsorship; reliable internet with minimum 25/10 Mbps; proficiency with office equipment and software; ability to work independently and handle multiple tasks.

Key Responsibilities

• screening potential clients
• completing intake process
• logging call results

Skills & Tools

Dialer System, word processing software, spreadsheet software, database software

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — Orem or United States
• Salary: USD 31,200 – 31,200 / year
• Languages: English

Benefits

• Generous paid time off
• Retirement plan

About Trajector

A company that helps clients with Social Security disability applications and representation. — Industry: Consulting Services