NICE CXOne Developer
Company Description - Miratech helps visionaries change the world. - We are a global IT services and consulting company that brings together enterprise and start-up innovation. - Today, we support digital transformation for some of the world's largest enterprises. - By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. - We are a values driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. - Miratech has coverage across five continents and operates in 25 countries worldwide. - Miratech retains over 1000 full-time professionals and has achieved sustained shareholder value growth exceeding 25% annually over many years. Job Description - Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. - In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms. - You’ll work closely with cross-functional teams to troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations. - This is a high-impact opportunity to apply your technical expertise in a mission-critical environment, helping shape intuitive and efficient customer interactions within a regulated, fast-paced industry. Responsibilities - Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. - Build Call flow designs and integration to backend systems using application program interfaces (API). - Manage NICE BU and provide input into solution design, and optimization for network solutions. - Provide routing design and implementation for contact center technology - Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. - Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise - Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. - Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets Qualifications - 5+ years of experience with Nice InContact CXone. - 5+ years of professional background with NICE CXOne Studio scripting experience. - Hands-on experience with NICE InContact and/or NICE CXone solutions. - Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. - Understand business requirements with the ability to translate into technical requirements. - Conflict management and clear organizational communication. - Excellent communication and teamwork skills Nice To Have - Experience in Contact Center Dashboard Creation. - Base knowledge of intersystem networking, and data traffic flow between components. - Ability to troubleshoot end-to-end Call center