Onboarding Agent
This is a remote position.
About SiFi SiFi is a fast-growing B2B FinTech company specializing in spend management and card issuance solutions. We help companies take control of their spending, streamline expense workflows, and operate with greater efficiency. Position OverviewWe are looking for a detail-oriented and process-driven *Onboarding Agent* to join our team. This role is essential to ensuring a smooth and compliant onboarding experience for our clients. You will be responsible for verifying and setting up new companies within our BackOffice systems, ensuring all documentation meets regulatory and internal standards. Key Responsibilities- Review and validate legal documentation submitted by customers, including:Memorandum of Association (MoA), Commercial License, or any other documents submitted by the company.
- Create and configure new company profiles in SiFi’s BackOffice system accurately and in a timely manner.
- Ensure all required fields and data points are correctly populated in the system, including company details, ownership structure, and authorized users.
- Communicate with internal teams and occasionally customers to clarify or request missing or inaccurate information.
- Ensure onboarding procedures adhere to SiFi's internal policies, KYC/AML requirements, and regulatory compliance.
- Flag and escalate any discrepancies or red flags in customer documents to the compliance team.
- Support process improvements and contribute to documentation of onboarding SOPs.
Requirements
- Bachelor's degree or equivalent work experience in Business Administration, Law, Finance, or a related field.
- 1-2 years of experience in onboarding, compliance, or operations within fintech, banking, or a regulated environment.
- Strong ability to read and understand legal documents such as MoA, CR certificates, and other business formation records.
- High attention to detail and strong organizational skills.
- Experience working with BackOffice systems, CRM platforms, or onboarding tools is a plus.
- Excellent communication skills in English; Arabic language proficiency is a strong advantage.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
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