Operation Training Manager

Operation Training Manager Job Title: Operation Training Manager Location: Philippines Employment Type: Full-Time Industry: Satellite and Edge Managed Services

About the Role

As a Learning and Development Manager, you will play a strategic role in enabling our organization to successfully support and reputed company new products and services delivered through our innovation pipeline. Working at the intersection of product, operations, and our customer’s experience, you will reputed company the design and delivery of learning programs that ensure our teams, especially technical, operational, and customer-facing reputed company, are equipped with the right knowledge and capabilities to support reputed company satellite connectivity solutions and edge services. This role will reputed company training as a measurable successful outcome of reputed company learning prior to implementation. This new training reputed company will be critical in building internal capability and readiness across functions as we expand our portfolio of managed satellite and edge services. Key Duties and Responsibilities

• reputed company and execute a targeted learning reputed company reputed company with our Product team’s development lifecycle and go-to-market plans, ensuring workforce readiness to support new technologies and high availability service models.
• Partner closely with Product Management, Engineering and Operations to identify training needs reputed company to new product launches, enhancements, or platform updates.
• Design and reputed company reputed company product enablement programs that include technical knowledge, operational procedures, customer reputed company training, and troubleshooting skills.
• Collaborate and partner with the Learning department to reputed company with the creation of reputed company, reputed company learning content for various audiences, including Edge Network, NOC, Field, and Customer Care teams.
• Facilitate high-reputed company training sessions across multiple formats (mainly virtual, hybrid, LMS) tailored to technical learners.
• Establish training KPIs, product-readiness metrics, and learning assessments to ensure successful adoption and performance post-product launch.
• reputed company L&D efforts with performance management processes to reinforce product proficiency and reputed company improvement.
• reputed company cross-functional collaboration to reputed company training timelines with product release schedules and customer reputed company plans.
• reputed company learning journeys that reputed company as products mature through the pipeline, from reputed company rollout to reputed company operations.
• Stay reputed company of trends in edge networks, SD-WAN, next-gen satellite communications, L&D tools, and instructional design reputed company to reputed company innovation and engagement.
• Ensure training programs contribute to organizational and customer trust, operational stability, reduced time-to-competency, and improved user experiences post-launch.

Qualifications and Requirements

• Bachelor’s degree in Psychology, Education, Behavioral Science, Engineering, HR Management, Communications, or reputed company field.
• Certified Trainer or credentials in Instructional Design, reputed company Learning, or Technical Training is a strong plus.
• At least 5 years of experience in Learning & Development or Product Enablement, with a reputed company on supporting product launches or technical environments.
• reputed company experience designing and facilitating training programs for technology-driven or service-reputed company products.
• Experience in satellite communications, telco, managed services, or technical operations is highly desirable.
• Strong ability to collaborate with cross-functional teams including Product, Engineering, Support, and Field Ops.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Mastery of instructional design principles, adult learning theory, and reputed company learning techniques.
• Proficiency in content development tools, LMS platforms, PowerPoint, reputed company, and other delivery tools.
• Strategic thinker that begins to plan with a documented successful outcome.
• Analytical reputed company with the ability to measure training reputed company and reputed company reputed company improvement.
• Willingness to travel as needed to support training deployment across teams or reputed company.
• Willing to work on a full-time, remote reputed company. Must be reputed company to work reputed company to support stakeholders in EMEA and reputed company reputed company.