Operations Coordinator

Do you have a passion for organization, project management and customer service while performing with a results-driven operations team? Do you want to be part of a technology-focused, three-time Crain's Coolest Company award-winning team that gets excited over complex problem-solving? Do you want to make competitive wages and earn bonuses? If so, check out our website and see if this opportunity is one you'd like to pursue. We offer: - Health insurance - Paid time off - Dental insurance - Vision insurance - 401(k) matching - Life insurance - Tuition reimbursement - Disability insurance - Flexible schedule - Flexible spending account - Work from home - Employee assistance program - Health savings account - Travel reimbursement - Wellness reimbursement - Time off to volunteer Essential Duties and Responsibilities: - Prioritize, schedule, and route shipments for transportation throughout the US. - Assist with the day-to-day coordination, execution and tracking of domestic shipments - Enter shipments and quotes into the operating platform - Tracking and tracing freight; providing estimated times of arrival and verifying piece counts, entering accurate notes in the system - Gathering proof of deliveries and entering in the operating system - Gathering and entering vendor costs into shipments - Prepare shipments for invoicing within time frame of ICAT policy - Assisting to review vendor billing discrepancies (variances) - Prepare quotations and coordinate documentation between customers and vendors - Support the ICAT CX initiative by providing a high level of customer satisfaction and operational proficiency to meet growth and profitability goals as well as providing customers with WOW experiences - Perform other emergent duties and projects requested in support of ICAT’s fast-paced environment Requirements: - High school diploma or equivalent; some college preferred - Able to foster accountability and commitment to achieve department goals - Desire and drive to learn and grow - Outstanding communication skills – Excellent verbal and written with an emphasis on listening - Extremely well organized, with the ability to handle multiple tasks simultaneously - Able to plan and effectively set priorities for implementation - Advanced skills with Microsoft office products - Ability to work in a response-oriented industry - Ability to build relationships with internal and external clients - Ability to anticipate and analyze problems, document issues and recommend solutions - Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization - Ability to deal with a fast-paced entrepreneurial environment Personal Characteristics: - Possess a strong work ethic with a persistence in pursuit of objectives - Understands and responds to situations that require a sense of urgency - Consistent in follow-up and follow-through - Credible with a high level of personal integrity - Loyal and dedicated to the success of colleagues and team members - Optimistic outlook toward all activities, able to transmit this optimism to others - Will naturally adopt ICAT’s core values and seamlessly assimilate into ICAT’s culture Salary Description $45,000 - $50,000/year