Operations Coordinator

The Operations Coordinator ensures all business-related processes and activities are completed timely and efficiently, while providing a positive client and consultant experience. Making an Impact

• Serves as liaison for ManpowerGroup field leadership to execute on front and back-office operational tasks and processes including but not limited to: New Hires, Conversions, Changes and Terminations.
• Provide specialized support related to Bullhorn set ups & maintenance
• Provide assistance with specialty processes per field request.
• Establish rapport and trust with integrity and honesty across diverse stakeholder groups including sales, recruiting, field operations, back-office operations, and employee relations escalations.
• Identify and gain efficiencies by leveraging integrated business systems.
• Seek opportunities to collaborate across all lines of ManpowerGroup business to continue to improve processes and procedures.
• Act as a partner to the leadership team to provide a positive experience for clients and consultants.
• Known in communities of relevance and looked to for expertise and attention to detail.
• Act as a subject matter expert for assigned processes.

Your Typical Day and Other Key Details

• Lead or consult on communication related to updated processes and procedures.
• Demonstrate strong customer service and responsiveness to stakeholders.
• Provide training or coaching as needed on new processes and procedures developed to improve everyone’s experience.
• Consistently and accurately execute on all requests received.
• Supports markets nationally.
• Monitor multiple mailboxes for incoming requests. Take action/resolve all requests with complete information within 24 hours.
• Work within the CostPoint system for those in this role supporting Public Sector
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams, etc), Ability to converse with various levels of staff via email, text or phone as necessary.

Required

• High school diploma required.

Nice to Have

• Education: Associate Degree or comparable industry experience
• 2-4 Years Support Experience with proven customer service skills
• Demonstrated knowledge and experience with Microsoft Office products
• CostPoint experience a plus for those supporting Public Sector

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact [email protected] for assistance.