Operations Manager

At Youth4Youth, we are a tight-knit community of people who are passionate about make a difference in the lives of young people across the UK 💙 Youth4Youth is an online peer-to-peer mentoring service for young people. We can act as a first stepping stone for young people who do not feel comfortable seeking support for themselves or who need a listening ear to help them cope with personal issues. About the role We are seeking a sharp, proactive, and highly organised Operations Manager to keep the Y4Y engine running at peak efficiency. As a dynamic digital charity led by a part-time CEO, we need an operational lead who can untangle administrative bottlenecks, streamline cross-functional workflows, and keep our remote team of directors, volunteers, and DWP placement staff aligned and supported. If you thrive on turning operational chaos into structured systems, love digital tools, and want your work to directly transform young lives, this role is for you. Reports to: CEO Classification: Manager Location: Fully remote with some business travel required Salary [range]: £32,000 - 36,00 per year, pro rata Contract Type: fixed-term, part-time Weekly working hours: 25

Responsibilities

Administrative & Workflow Management: - Take full ownership of day-to-day administrative functions, eliminating bottlenecks and freeing the executive team to focus on strategic growth and funding. Process Optimisation: - Refine and standardise operational workflows across our digital platforms (Teamtailor, Deel, communication portals, and team management tools). Team & Volunteer Support: - Act as the operational connective tissue between directors, volunteer leads (Youth Services, IT, Volunteer Experience), and DWP placement staff. Governance & Board Liaison: - Assist the CEO with Board of Trustees logistics, meeting preparation, governance compliance, and internal reporting. Project Tracking: - Monitor key deliverables across current strategic roadmaps, ensuring milestone deadlines (such as portal rollouts and DWP cohort onboarding) are met. Skills Operational Experience: - Proven track record in operations, administrative management, or delivery coordination within a charity, SME, or fast-paced startup environment. Tech-Savvy & Systems-Minded: - Highly confident using digital operations tools (CRM/ATS platforms like Teamtailor, global HR tools like Deel, project management and communication tools). Proactive & Autonomous: - A self-starter who anticipates needs, solves problems independently, and works effectively without being micromanaged. Empathetic & Collaborative: - Excellent interpersonal skills with deep respect for a culture powered by dedicated volunteers and early-career placement staff. Mission-Driven: - Fiercely passionate about youth empowerment, mental health, and breaking down barriers for disadvantaged young people. Our Benefits At Youth4Youth, we aim to offer a competitive yet realistic benefits package to ensure our staff can comfortably contribute to our charitable activities. Our benefits package includes: - A competitive defined-contribution pension, with an employer contribution - Private healthcare, including dental, is provided by Westfield Health - Death in service benefit - Enhanced sickness benefits - Access to a wide range of discounts Our mission is to make Youth4Youth the best charity in the UK. To build inclusive processes, we need to build an inclusive team. Please know that this list is indicative and that we would still love to hear from you even if you feel you are only a 75% match. Skills can be learned, but diversity cannot. We promote a diverse and inclusive culture at Youth4Youth. Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.