Operations Manager
About the Role
We are seeking an experienced Operations Manager to help build and improve the firm’s operational infrastructure. This is a project-based position focused on creating clear, efficient, and scalable processes that the current team can consistently follow. The ideal candidate is highly organized, process-oriented, and experienced in developing SOPs, training systems, workflows, and operational documentation. Key Responsibilities - Review and assess current operational processes and identify opportunities for improvement. - Develop and document clear, practical Standard Operating Procedures (SOPs). - Build efficient workflows and processes for the firm’s day-to-day operations. - Create training materials, guides, and other resources for existing staff. - Develop a structured training program based on the newly established processes. - Train current staff and ensure they understand and can effectively implement the new procedures. - Identify gaps, inefficiencies, and areas where processes can be standardized. - Establish systems that promote consistency, accountability, and operational efficiency. - Make recommendations to improve overall team performance and workflow. - Conduct follow-up check-ins after project completion to assess implementation and address any necessary adjustments.
Requirements
Qualifications - Proven experience as an Operations Manager, Business Operations Manager, Process Improvement Manager, or similar role. - Previous experience working in a law firm or legal services environment is a strong advantage. - Strong experience developing and implementing SOPs and operational processes. - Experience creating training materials and training employees. - Excellent organizational and project management skills. - Strong written and verbal communication skills. - Ability to analyze existing workflows and develop practical solutions. - Comfortable working independently and managing a project from assessment through implementation. Engagement Structure - This is a project-based engagement. - The selected Operations Manager will be responsible for completing the initial process-development and training project. - Once the project is completed, the engagement will transition to monthly check-ins to review implementation, address process gaps, and make recommendations as needed. What We’re Looking For - We’re looking for someone who can build the system, document it clearly, and teach the team how to use it—not simply manage existing operations. - If you are experienced in turning complex or inconsistent workflows into clear, repeatable processes, we’d love to hear from you.