Oracle CX Cloud Functional Consultant 100% Remote
Oracle CX Cloud Functional Consultant Location: Remote U.S. Time Zone: Must work EST business hours Work Authorization: U.S. Citizens and Green Card Holders preferred, all valid work authorizations may apply Education- Required a Bachelor degree and equivalent We are seeking an experienced Oracle CX Cloud Functional Consultant / Lead to drive the migration of service operations from Oracle EBS CRM to Oracle Cloud CX , with a strong focus on Field Service and Depot Repair processes . This role requires deep, hands-on Oracle Cloud implementation expertise, strong functional design skills, and the ability to lead business stakeholders and technical teams throughout the implementation lifecycle. Oracle EBS experience alone does not meet this requirement.
Key Responsibilities
Lead discovery workshops, requirements gathering, current-state assessments, and future-state solution design for Field Service and Depot Repair operations. Own functional solution delivery for the migration from Oracle EBS CRM to Oracle Cloud CX. Conduct fit-gap analysis and determine how business requirements will be addressed through standard cloud capabilities, configuration, integrations, and custom extensions. Design end-to-end Field Service processes, including work order creation, scheduling, dispatch, technician assignment, mobile execution, parts usage, service completion, and follow-up. Design Depot Repair processes, including returns, repair intake, inspection, diagnosis, estimates, repair execution, parts consumption, warranty validation, and shipment back to customers. Define how depot repair requirements will be supported across the selected Oracle Cloud applications and custom CX solutions. Prepare business requirements, process flows, configuration workbooks, functional design documents, integration specifications, data mapping documents, and test scenarios. Lead Conference Room Pilots (CRP), System Integration Testing (SIT), and User Acceptance Testing (UAT), including scenario development, business demonstrations, defect triage, and sign-off coordination. Define functional integration requirements between Oracle CX, Field Service, ERP, inventory, order management, finance, and external applications. Lead functional design for custom CX modules, workflows, extensions, and user experiences; guide development teams and validate delivered functionality. Support data migration planning, cleansing, mapping, reconciliation, and business validation. Own functional readiness for production cutover, including cutover planning, mock cutovers, go-live checklists, and post-production support. Provide user training, knowledge transfer, and hypercare support.
Required Qualifications
Proven hands-on implementation experience with Oracle Cloud CX and Oracle Field Service, with deep expertise in Field Service and Depot Repair business processes. Demonstrated experience delivering depot repair requirements within an Oracle Cloud solution. Experience leading full implementation lifecycles, including design, configuration, CRP, SIT, UAT, cutover, and go-live. Strong experience preparing functional documentation and conducting fit-gap analysis. Ability to translate complex business requirements into practical cloud solutions. Experience defining integrations and leading the functional aspects of custom application development. Strong stakeholder management, workshop facilitation, communication, and problem-solving skills.
Preferred Qualifications
Experience migrating from Oracle EBS CRM / Service / Depot Repair to Oracle Cloud. Familiarity with Oracle Fusion Service, Service Logistics, Inventory, Maintenance, Order Management, and related service fulfillment processes. Experience working with technical teams using Oracle Integration Cloud (OIC), REST APIs, and Visual Builder for integrations and extensions. Experience supporting complex service organizations with both field and depot repair operations. Follow us over Linkedin - https://www.linkedin.com/company/hyr-global-source-inc