Oracle CX Cloud Functional Lead - Remote with Travel to Boston, MA
Hiring: Oracle CX Cloud Functional Consultant / Lead Location: Remote, with occasional travel to Boston, MA required Employment Type: W2 Duration: Long Term Work Authorization: U.S. Citizens and Green Card Holders preferred, all valid work authorizations may apply We are looking for an experienced Oracle CX Cloud Functional Consultant / Lead to drive the migration of service operations from Oracle EBS CRM to Oracle Cloud CX, focusing strongly on Oracle Field Service and Depot Repair processes. The ideal candidate must have hands-on Oracle Cloud implementation experience, strong functional design capabilities, and experience leading end-to-end enterprise transformation initiatives.
Key Responsibilities
Lead discovery workshops, business requirement gathering, and current-state/future-state assessments. Drive functional solution design and implementation for Oracle EBS CRM to Oracle Cloud CX migration. Perform fit-gap analysis and translate business requirements into Oracle Cloud solutions. Design end-to-end Field Service processes, including work orders, scheduling, dispatch, technician assignment, mobile execution, and service completion. Design Depot Repair processes covering repair intake, inspection, diagnosis, estimates, warranty validation, parts consumption, and customer shipment. Define functional requirements for custom CX modules, workflows, integrations, and extensions. Prepare functional design documents, process flows, configuration workbooks, integration specifications, and data mapping documents. Lead CRP, SIT, UAT, defect resolution, cutover, and go-live activities. Coordinate integrations between Oracle CX, Field Service, ERP, Inventory, Order Management, Finance, and external applications. Support data migration, user training, knowledge transfer, and post-go-live hypercare. Required Skills & Experience Strong hands-on implementation experience with Oracle Cloud CX and Oracle Field Service. Deep functional expertise in Field Service and Depot Repair business processes. Demonstrated experience delivering Depot Repair requirements within an Oracle Cloud solution. Experience leading full implementation lifecycles, including design, configuration, CRP, SIT, UAT, cutover, and go-live. Strong experience in functional documentation, fit-gap analysis, and solution design. Ability to work closely with business stakeholders and technical development teams. Excellent communication, leadership, and stakeholder management skills. Preferred Skills Oracle EBS CRM / Service / Depot Repair to Oracle Cloud migration experience. Oracle Fusion Service, Service Logistics, Inventory, Maintenance, and Order Management. Oracle Integration Cloud (OIC), REST APIs, and Visual Builder. Experience supporting enterprise service operations involving both field service and depot repair. Important: Oracle EBS CRM experience alone is not sufficient. Candidates must demonstrate hands-on Oracle Cloud implementation experience, particularly with Oracle Field Service and Depot Repair.