Order Processing Specialist

• Job Title: Customer Service - Order Processing & Tracking Specialist

• Work Hours:

Full-time (40 hours per week)

• Schedule/Timezone:

Flexible, 10am to 6pm / EST (Eastern Standard Time)

• Location:

100% Remote (Latin America Only)

Overview

Are you a detail-oriented e-commerce specialist looking to bring your optical industry experience to a thriving, fast-paced online brand? Join a growing e-commerce retail business dedicated to providing high-quality, accessible prescription eyewear and sunwear to customers nationwide. In this vital role, you will manage the heartbeat of daily operations—handling prescription lens orders, coordinating frame purchasing directly with key suppliers, and overseeing order tracking from entry to dispatch. Operating at the intersection of retail operations and vendor management, our mission is to deliver seamless, accurate, and timely eyewear orders to every customer.

Key Responsibilities

• Processing incoming eyewear and sunwear orders and coordinate optical frame purchasing with suppliers
• Communicating directly with vendors and navigate vendor portals/websites to place and track accurate orders
• Following up on order status updates with vendors using Shopify and external portal systems
• Managing the complete order processing and dispatching workflow from entry to final shipment
• Coordinating closely with internal team members to resolve order issues and streamline processes

Must-Have Requirements

• Strong English communication skills for effective verbal and written vendor coordination
• Direct working experience in the optical or eyewear industry
• Demonstrated knowledge and practical experience using Shopify or similar e-commerce platforms
• Strong data entry skills with an emphasis on precision and accuracy

Nice-to-Have

Requirements

• Professional background in e-commerce operations, customer service, or order management
• Prior experience working with CRM systems
• Familiarity with navigating specialized optical supplier purchasing websites
• Background working in collaborative team environments within e-commerce operations

Why Join Us

This is an exciting opportunity to bring your specialized optical and e-commerce expertise to a dynamic, collaborative team. You’ll enjoy the flexibility of remote work while taking ownership of crucial operational workflows that directly impact customer satisfaction. If you value precision, team collaboration, and being part of an innovative online business, this role offers a rewarding space to grow your e-commerce operations career!