Order Processing Specialist
About the Job: Order Management Specialist – Chinese Speaking Department: Supply Chain Work Arrangement: Remote Schedule: Monday to Friday About the Role: Addiction Pet Foods is looking for an experienced Order Management Specialist – Chinese Speaking to manage customer orders from receipt through dispatch and delivery. The role requires strong experience in order management, export logistics, ERP/SAP, customer coordination, and shipping documentation, with the ability to communicate effectively with Chinese-speaking customers and stakeholders. You will serve as a key point of contact for order and export-related matters, working closely with Sales, Planning, Production, Warehouse, customers, freight providers, and other logistics partners. Key Responsibilities: - Process and validate customer orders accurately in SAP/ERP, including order changes and destination requirements. - Monitor order status, product availability, back orders, and short shipments to ensure timely fulfillment. - Coordinate closely with Planning, Production, Warehouse, Sales, and logistics providers from order receipt through delivery. - Serve as a key Point of Contact for export orders, providing timely updates to customers and stakeholders. - Prepare and verify export and shipping documents, including Certificates of Origin, commercial invoices, packing lists, and other required documentation. - Coordinate local and international freight, container bookings, shipment tracking, and delivery schedules. - Manage customer concerns, claims, replacements, and credit note requirements. - Support inventory allocation and FIFO/FEFO controls and escalate stock shortages when required. - Identify and implement process and system improvements within order management, fulfillment, and distribution. Qualifications: - Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field. - Minimum 5 years of experience in Order Management, Logistics, or Supply Chain, preferably within food, pet food, or FMCG. - Chinese-speaking capability is required for communication with customers and stakeholders. - Strong hands-on experience with SAP or other ERP/order management systems. - Experience with export documentation, international shipping, freight coordination, and trade compliance. - Strong customer service, problem-solving, coordination, and organizational skills. - Able to manage multiple orders and priorities while maintaining a high level of accuracy. - Experience implementing order management or logistics process improvements is highly desirable. - We are looking for someone who is detail-oriented, customer-focused, proactive, and comfortable coordinating complex orders across multiple teams and markets.