Outbound Call Center Representative
Remote Outbound Call Center Representative
Life Line Screening | Full-Time | Fully RemoteAre you looking for a rewarding remote opportunity where you can make a real impact on people's lives?
At Life Line Screening, you'll join a fast-growing healthcare organization dedicated to helping individuals take proactive steps toward better health through preventive screening programs. As a Remote Outbound Call Center Representative, you'll educate and support patients while enjoying the flexibility of working from home.
What We Offer
- Remote Work Environment
- Company-Provided Equipment (Computer, Monitor, Phone, Headset & More)
- Paid Virtual Training
- Competitive Pay: $14-$15/hour + Bonus Opportunities
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA)
- 401(k) with Employer Match
- Paid Time Off & Paid Holidays
- Referral Bonus Program
- Professional Development & Career Growth Opportunities
- Courtesy Preventive Health Screenings for You and Eligible Family Members/Friends
- 9:00 AM - 5:30 PM EST
- 11:30 AM - 8:00 PM EST
- 12:30 PM - 9:00 PM EST
- Make 100-150 outbound calls per shift to patients regarding their screening kits.
- Educate callers on the importance and benefits of preventive health screenings.
- Explain how early detection can help prevent or identify colon disease and colon cancer.
- Identify and help resolve barriers preventing patients from returning their kits.
- Provide clear, accurate information using a consultative approach.
- Deliver outstanding customer service while meeting performance expectations.
- Effectively de-escalate concerns and create positive patient experiences.
- Ability to pass a pre-employment drug screen and criminal background check
- Experience or interest in working within a fast-paced outbound call center environment
- Exceptional phone etiquette and communication skills
- Ability to build rapport and conduct consultative conversations
- Strong de-escalation and problem-solving abilities
- Competitive mindset with a drive to achieve performance goals
- Stable work history demonstrating reliability and commitment
- High School Diploma or GED required (some college preferred)
- Minimum internet speed of 50 Mbps download 10 Mbps upload
- Hard wired internet connection (ethernet connection from laptop to router)
- Dedicated workspace free from noise and distractions
- Ability to remain focused and productive in a remote environment
High school diploma or GED required; ability to pass pre-employment drug screen and criminal background check; exceptional phone etiquette and communication skills; stable work history; remote work requirements include minimum internet speed of 50 Mbps download and 10 Mbps upload, hard-wired ethernet connection, and dedicated workspace.
Key Responsibilities
- making outbound calls
- educating patients
- resolving barriers
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 29,120 – 31,200 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Life Line Screening
A healthcare organization providing preventive health screening programs to help individuals take proactive steps toward better health. — Industry: Healthcare