Outreach Agent
Job Description:
- Make primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients
- Adhere to HIPAA guidelines and company policies
- Handle outbound calls professionally and efficiently
- Resolve scheduling issues with provider offices during calls
- Log all call transactions in designated computer software systems
- Assess and escalate calls as needed
- Meet company-set performance goals and KPIs
- Use call scripts to encourage medical providers to send charts via onsite technician, fax, mail, provider portal, and other retrieval methods
- Respond to questions or concerns from provider offices
- Adhere to the Company's Code of Conduct and policies
- Assist with additional work duties or responsibilities as required
Requirements:
- High school diploma or GED required
- 2–3 years of Contact Center, outbound call, and/or sales call experience required
- 1–2 years of customer service experience required
- 1+ year of experience working remotely required
- Exceptional accuracy and attention to detail
- Strong verbal and written communication skills in English
- Clear, pleasant, and professional telephone manner
- Ability to interpret and communicate information accurately
- Good judgment, patience, and diplomacy
- Ability to work in a fast-paced, results-based environment
- Moderate computer skills, including Windows-based applications: Word, PowerPoint, Excel, and Outlook
- Ability to perform basic computer functions
- Consistent and reliable attendance
- Must be willing to comply with post-offer health screenings and applicable vaccination requirements
- This job is not eligible for employment sponsorship
Benefits:
- Remote work arrangement
- Post-offer health screenings and proof and/or completion of vaccinations as required by clients
- Reasonable accommodations for individuals with physical and mental disabilities
- Equal Employment Opportunity protections