Outreach & Enrollment Coordinator, Bilingual – English/Spanish

Job Description:

• Reach out to individuals who signed up via the app or completed a Jotform, following up within SLA
• Execute structured outbound follow-up cadences to re-engage nonresponsive members
• Use context-specific call scripts while adapting tone and approach
• Verify insurance coverage and collect basic eligibility information
• Determine program eligibility and guide members through intake steps, including questionnaires
• Gauge interest in care navigation services and guide interested individuals through enrollment
• Support ineligible members with alternative resources and referrals
• Respond to prospective member inquiries and address enrollment barriers sensitively
• Assist with administrative steps to activate enrolled members, including scheduling and confirming next-step appointments
• Document outreach attempts, call outcomes, and enrollment status in Malama's EHR and internal tracking tools following HIPAA-aligned practices
• Collaborate with care managers and the broader team to ensure smooth handoffs
• Follow up with referring providers and partners regarding enrollment status and next steps

Requirements:

• Bilingual Spanish (spoken and written)
• 2+ year of experience in outreach, care coordination, call center, sales, enrollment, or member/patient engagement roles (healthcare experience preferred)
• Comfortable working from a call script while adapting tone and approach based on who you're speaking with
• Strong phone presence — clear, warm, and persuasive without being pushy
• Organized and detail-oriented; reliable in logging outreach activity and follow-ups
• Comfortable with high call volume and repetitive outreach cadences
• Mission-driven — passionate about maternal health and helping people access care and close equity gaps
• Comfortable using outreach/CRM tools, Google Workspace, Slack, and similar platforms
• Experience working with Protected Health Information (PHI) and HIPAA-aligned practices (preferred)
• Experience with EHR documentation and high-volume outreach queues (preferred)

Benefits:

• $20-24/hour + performance bonus
• Health and other benefits

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