Part-Time Intake Coordinator
Job Description:
- Conduct 25-minute phone consultations with prospective patients
- Empathetically listen to prospective patients’ experiences, build rapport, navigate hesitations, and support patients toward signing up for the Seven Starling Care Model
- Assist patients with intake form completion during consultation calls
- Maintain accurate, up-to-date patient records and documentation in HubSpot CRM in compliance with privacy regulations
- Monitor individual KPIs, including conversion rates
- Participate in ongoing training and development
Requirements:
- High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
- 2+ years of experience in healthcare customer service or patient engagement
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in healthcare software and CRM systems
- Knowledge of HIPAA regulations and patient privacy practices
- Direct patient experience in behavioral health care
- Experience in high call volume or high volume patient interaction roles
- Admissions, intake experience or consultative sales where you were measured against performance metrics/KPIs
- Strong ability to balance empathetic support and professional boundaries
Benefits:
- Sick time
- 10 company holidays
- Quarterly incentive pay program up to 17% of annual earnings
- Potential opportunities to expand hours or support company initiatives over time
- 401k
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