Partner Success Specialist
Partner Success Specialist
At Maxwell Power, we are transforming how renewable energy projects are financed across the United States. Our team is committed to operational excellence, innovation, and providing exceptional experience for our customers, partners, and employees.
As we continue to grow, we are looking for talented individuals who thrive in a collaborative, fast-paced environment and are excited to help build the future of sustainable energy.
Account Manager Partnership
- Serve as the primary operational partner to assigned Account Managers.
- Support Account Managers with partner onboarding, documentation, follow-ups, and internal coordination.
- Ensure clear communication between Sales, Underwriting, Operations, and external partners.
- Help prepare reports, materials, and data needed for partner conversations and quarterly reviews.
Process & Workflow Optimization
- Manage and maintain tools and systems, including automation platforms and sales enablement technologies.
- Assist in developing and refining workflows that increase efficiency and reduce friction for partners.
- Identify process gaps and proactively recommend improvements.
Pipeline & Reporting Support
- Support pipeline management activities to ensure accurate data and reliable revenue projections.
- Generate and analyze reports and performance metrics to provide actionable insights.
- Monitor partner activity and flag trends, risks, or opportunities to Account Managers.
Partner Experience
- Ensure timely responses and resolution of partner requests.
- Help uphold our Partner Success standards across all communications.
- Contribute to maintaining a consistent, professional, and solutions-oriented partner experience.
Core Competencies
- Ability to multi-task and prioritize effectively in a fast-paced environment.
- Handle high call and email volume daily
- Strong collaborative mindset; thrives in cross-functional partnership.
- Professional, clear, and confident communication skills.
- Quiet & remote workspace
- Detail-oriented with a high degree of accountability.
- Systems thinker with intellectual curiosity and eagerness to improve processes.
- Solar industry experience required.
Location & Work Authorization
This is a U.S.-based remote position. Candidates must physically reside in the United States and be legally authorized to work in the U.S. at the time of application and throughout employment. Maxwell Power does not provide visa sponsorship or employment-based immigration support for this role.
Compensation
- W2 position with competitive base salary
- Full Medical Benefits
- Uncapped PTO benefits
Equal Employment Opportunity Statement
Maxwell Power is an equal employment opportunity (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Maxwell Power is a proud promoter of employment opportunities to our Military and Veterans.
Solar industry experience required; must reside in the U.S. and be legally authorized to work without sponsorship; handle high call/email volume; strong communication and systems thinking.
Key Responsibilities
- supporting account managers
- managing workflows
- generating reports
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- Generous paid time off
About Maxwell Power
A company transforming renewable energy project financing across the United States. — Industry: Information Technology