Patient Access Center Representative II - Rev Cycle

%3Cp%3E%3Cspan style=%22color:blue;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan%3EUTHealth Houston is hiring for a %3Cstrong%3EPatient Access Center Rep II %3C/strong%3Erole that involves collecting patient information through a phone system. Key tasks include supporting patients by gathering their details, scheduling appointments, and addressing their concerns. You%27ll use MS Office to schedule, document patient communications, and provide customer service. The role also includes correcting insurance codes, maintaining high-quality standards, ensuring HIPAA compliance, handling inquiries, reviewing correspondence, and performing quality assurance tasks as needed. Training is 8-12 weeks in the office, depending on performance. Bilingual (English/Spanish) highly preferred.%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0in 0px 12px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:rgb(233, 113, 50);line-height:1.25;%22%3E%3Cspan style=%22color:blue;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan%3EDepartment: Revenue Cycle%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:rgb(233, 113, 50);line-height:1.25;%22%3E%3Cspan style=%22color:blue;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan%3EStatus: Full-time%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:rgb(233, 113, 50);line-height:1.25;%22%3E%3Cspan style=%22color:blue;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan%3ELocation: Remote (Mandatory training is 8-12 weeks in the office, depending on performance.@%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:blue;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E1851 Crosspoint Avenue, Houston, 77054%3C/span%3E%3C/span%3E%3Cspan style=%22color:blue;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan%3E,%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:rgb(233, 113, 50);line-height:1.25;%22%3E%3Cspan style=%22color:blue;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan%3EMust live in Texas (TX)%26nbsp;%3C/span%3E%3Ci%3E%3Cspan%3EWe DO NOT provide lodging or mileage reimbursement for training, mandatory %3C/span%3E%3C/i%3E%3Cspan%3Emeetings, etc. %3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EWhat we do here changes the world.%3C/strong%3E UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.%3C/p%3E%3Cp%3E%3Cstrong%3EOnce you join us you won%27t want to leave.%3C/strong%3E It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus: %26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E100% paid medical premiums for our full-time employees %26nbsp;%3C/li%3E%3Cli%3EGenerous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)%26nbsp;%3C/li%3E%3Cli%3EThe longer you stay, the more vacation you’ll accrue!%26nbsp;%3C/li%3E%3Cli%3ELongevity Pay (Monthly payments after two years of service)%26nbsp;%3C/li%3E%3Cli%3EBuild your future with our awesome retirement/pension plan!%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EWe take care of our employees!%3C/strong%3E As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3EFree financial and legal counseling%26nbsp;%3C/li%3E%3Cli%3EFree mental health counseling services%26nbsp;%3C/li%3E%3Cli%3EGym membership discounts and access to wellness programs%26nbsp;%3C/li%3E%3Cli%3EOther employee discounts including entertainment, car rentals, cell phones, etc.%26nbsp;%3C/li%3E%3Cli%3EResources for child and elder care%26nbsp;%3C/li%3E%3Cli%3EPlus many more!%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EPosition Summary:%3C/strong%3E%3C/p%3E%3Cp%3EResponsible for accurate and timely collection of patient information via an Automated Call Distribution (ACD) phone environment.%3C/p%3E%3Cp%3E%3Cstrong%3EPosition Key Accountabilities:%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EProvides inbound call support for patients that includes obtaining caller demographics, insurance information, and scheduling appointments.%3C/li%3E%3Cli%3EResponsible for navigating MS Office documents in order to obtain information in a scheduling environment.%3C/li%3E%3Cli%3EAddresses patient concerns within duration of initial call or escalates to Team Lead if necessary.%3C/li%3E%3Cli%3EDocuments patient communications accurately and provides customer service to both patients and UTP clinic locations based on protocols set for each clinic, and follows up as required.%3C/li%3E%3Cli%3EMay identify corrections to insurance plan codes, and works with PAC leadership to update systems, and protocol manuals as needed.%3C/li%3E%3Cli%3EMaintains a 95% or higher QA score per departmental QA process.%3C/li%3E%3Cli%3EResponsible for complying with all policies and procedures regarding HIPPA compliance.%3C/li%3E%3Cli%3EIdentifies and handles a variety of routine to complex customer or prospect inquiries or requests.%3C/li%3E%3Cli%3EReviews incoming correspondence and promptly takes appropriate action.%3C/li%3E%3Cli%3EPerforms QA as assigned by Team Lead or direct supervisor.%3C/li%3E%3Cli%3EPerforms other duties as assigned.%3C/li%3E%3C/ul%3E

Certification/Skills

• None

Minimum Education

High School Diploma or equivalent required. Graduate from a vocational business school with a minor in a job related field preferred

Minimum Experience

1 year of hospitality and/or hospital/medical front office, patient access experience required 

Experience within a call center environment preferred. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive

This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.

Residency Requirement

Employees must permanently reside and work in the State of Texas.

Job Details Primary Location: United States-Texas-Houston Work Locations: Operations Center Building, 1851 Crosspoint Avenue, Houston, 77054 Job: Professional/Managerial Organization: McGovern Medical School at UTHealth Houston Job Posting: Oct 26, 2026, 4:29:35 PM

High school diploma or equivalent; 1 year of hospitality or hospital/medical front office or patient access experience; must reside and work in Texas; security-sensitive position; ability to lift up to 20 pounds.

Key Responsibilities

• collecting patient information
• scheduling appointments
• documenting communications

Skills & Tools

Microsoft Office

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Texas or Houston
• Languages: English

Benefits

• Generous paid time off
• Retirement plan

About UTHealth Houston

A Texas resource for healthcare education, innovation, scientific discovery, and excellence in patient care. — Industry: Healthcare