Patient Financial Counselor

This is a Fully Remote Job About Our Client: The organization operates within the sleep health industry, addressing the challenge of accessible, convenient sleep diagnosis and treatment. It has developed innovative technology, including an FDA-cleared chin sensor validated through clinical research and expert review, to enable sleep diagnosis at home rather than in hospital settings. Expanding from this innovation, the company now offers comprehensive diagnostic and treatment solutions and delivers care nationwide through a digital sleep clinic, improving accessibility and personalization of sleep healthcare. About the Opportunity: The PATIENT FINANCIAL COUNSELOR plays a crucial role within the remote Revenue Cycle Management team by managing the full medical billing cycle. This position ensures accurate coding, timely claim submission, payment posting, denial management, and collections with an emphasis on clean claims and compliance. The role contributes to the organization by facilitating efficient reimbursement processes and supporting patient financial understanding and account resolution. Responsibilities: Respond to patient inquiries regarding account balances, statements, and charges through various communication channels. Explain insurance coverage details, including deductibles, copays, coinsurance, and patient financial responsibility. Collect patient payments and follow up on outstanding accounts professionally. Establish and monitor payment plans, adjusting as per policy and managing missed payments. Process medical records requests following authorization verification and HIPAA compliance. Collaborate with billing and accounts receivable teams to resolve account issues and escalate complex cases. Document all patient interactions clearly in the billing system. Identify trends in patient inquiries to suggest improvements in communications and processes. Ensure patient privacy and adhere to HIPAA and compliance standards. Requirements: Minimum of 5 years experience in medical billing and coding in healthcare. Preferred experience in Sleep Medicine and/or Durable Medical Equipment billing. Experience in collections, particularly patient balance collections. Customer service experience handling sensitive or frustrated callers with professionalism. Strong verbal and written communication skills. Effective problem-solving and independent account issue resolution. Excellent organizational skills for managing multiple accounts and deadlines. Proficiency with billing systems, practice management software, email, and spreadsheets. Empathy, patience, and a genuine desire to assist patients. Knowledge of HIPAA and patient privacy requirements. Interest in sleep health and patient well-being. Bilingual English/Spanish is a plus. Pay Range and Compensation Package: $26.00 - $28.00 per hour depending on experience. Benefits & Perks: Comprehensive health benefits including medical, dental, and vision insurance. One Medical membership at no cost. 401(k) plan with company match. Paid time off totaling 20 days PTO, 10 paid holidays, and 80 hours paid sick leave. Monthly phone and internet stipend. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.