Payer Customer Analyst II

• JOB SUMMARY/PURPOSE
  • Secures payment by working closely with Payer and customer, ensuring authorization, notification, and point of service collection requirements are completed in a timely manner. Interacts with insurance companies, departments and service areas, physicians, utilization review, and customers to guarantee the accuracy and completeness of each account to maximize reimbursement. Serves as a resource for staff as needed.
• DEPARTMENT DESCRIPTION
  • The Financial Clearance department is responsible for Insurance Verification and Preadmissions. Financial Clearance functions include insurance verification, authorization, collection and documentation of patient demographics, benefit analysis, estimates, financial counseling, and pre-service collections.
• EXPERIENCE/EDUCATION/QUALIFICATIONS
  • High school diploma or equivalent required.
  • Two (2) years collections, finance/accounting, medical billing or patient registration experience required.
  • One (1) year experience equivalent to a SHS Payer Customer Analyst I role required.
  • Experience or training in computer applications required.
  • Experience or training in medical terminology, insurance authorization, reimbursement requirements and CPT/ICD-9 coding preferred.
• KNOWLEDGE/SKILLS/ABILITIES
  • Confidentiality: Knowledge of the importance of confidentiality.
  • Communication: Communicate information verbally and in writing so others will understand.
  • Customer Service: Ability to communicate to people internal and external to the organization and to represent the organization to customers, the public and external sources.
  • Problem Solving: Ability to identify problems and review related information using logic and reasoning to evaluate options and implement solutions.
  • Team Building: Ability to work as part of a team or on your own.
• PHYSICAL DEMANDS

  • Rarely (1 - 10% of the time)

    Occasionally (11 - 33% of the time)

    Frequently (34 - 66% of the time)

    Continually (67 – 100% of the time)

    WALK - INCLINE

    CLIMB - STAIRS

    LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

    LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

    CARRY 1-handed, 0 - 20 pounds

    CARRY 2-handed, 0 - 20 pounds

    SQUAT Static (hold >30 sec)

    SQUAT Repetitive

    KNEEL (on knees)

    PUSH (0-20 pounds force)

    PULL (0-20 pounds force)

    STAND

    WALK - LEVEL SURFACE

    LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

    LIFT (Overhead: 54" and above) 0 - 20 Lbs

    BEND FORWARD at waist

    LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

    ROTATE TRUNK Sitting

    ROTATE TRUNK Standing

    REACH - Forward

    REACH - Upward

    PINCH Fingers

    GRASP Hand/Fist

    SIT

    MANUAL DEXTERITY Hands/wrists

    FINGER DEXTERITY

High school diploma or equivalent; 2 years collections, finance/accounting, medical billing or patient registration experience; 1 year as SHS Payer Customer Analyst I; computer applications experience; medical terminology and CPT/ICD-9 coding preferred.

Key Responsibilities

• securing payments
• verifying insurance
• serving as resource

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Alabama or Arizona or Arkansas or Connecticut or Florida or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maryland or Michigan or Mississippi or Missouri or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Carolina or Oklahoma or Oregon or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or West Virginia or Wisconsin
• Languages: English

About Samaritan Health Services

A healthcare organization providing medical services and financial clearance operations. — Industry: Healthcare