Payment Coordinator II- Loan

Are you passionate about building meaningful connections and making a positive impact every day? Your opportunity awaits! What we have to offer Pay range*: $20.00-29.00 per hour, depending on experience Career development and promotion opportunities Competitive compensation, including paid holiday, vacation, and sick time Low-cost medical, dental, and vision insurance Tuition Reimbursement Program 401(k) and Retirement Profit-Sharing Plan Volunteer Time Benefit and more! Moneytree is a family-run business dedicated to providing financial services to communities since 1983. We operate retail locations in five U.S. states. Our focus is to deliver outstanding experiences for our customers and team members. Moneytree is committed to supporting its team and a work culture that is positive, inclusive, and professional. A day in the life of a Moneytree Loans Payment Coordinator II As a Moneytree Collection Representative (Payment Coordinator II - Loans), your primary responsibility is to provide personalized, friendly service to meet our customers' financial needs, initiate and respond to Customer contacts to collect outstanding debts, and support the success of the Department and coworkers. Job duties include Maintain the highest level of customer service during every transaction. Show genuine interest in the Customer and strive to exceed Customer expectations. Complete calls and tasks efficiently and accurately, demonstrating a personal commitment to quality in all aspects of the job. Actively listen and engage Customers to gather information and build rapport. Clearly and accurately communicate payment options to Customers. Analyze information to negotiate appropriate payment arrangements acceptable to both the Customer and Moneytree. Accurately document accounts in a timely manner with information gathered and action taken. Adhere to Moneytree guidelines and all applicable federal and state regulations. Follow all applicable scripts as directed. Escalate calls as needed. Maintain discretion and confidentiality of information. Support coworkers by sharing professional knowledge, accurately answering questions, and providing timely support. Foster teamwork and set a professional example for others to follow. Perform other duties as required and assigned. What you will bring Outstanding customer service skills Previous collection experience Intermediate to advanced keyboarding skills and the ability to learn proprietary software systems Excellent listening and communication skills Ability to gather and analyze information and use it to develop solutions to problems Strong attention to detail Strong organizational and time management skills Initiative to hold yourself accountable to Moneytree’s standards and expectations Ability to meet performance standards, including average number of calls, handling time, wrap-up time, and promises to pay obtained Ability to maintain a constructive and composed focus in all situations Willingness to learn and adapt to new responsibilities An attitude of friendliness, cooperation and compliance; courtesy and respect toward coworkers and Customers at all times Ability to develop and maintain good working relationships; promote teamwork, encourage excellence, foster growth, and offer feedback in a productive way An adequate workspace at home and reliable internet access, pursuant to Moneytree’s Work-From-Home Policy. Fluency in English – We pay more for bilingual English/Spanish speakers! Accepting applications through at least 10/29. Closing date may be extended. Are you ready to open the door to a great future? Explore a Moneytree career (moneytreeinc.com/careers) today, see why we’ve been named one of the Best Places to Work, and check out our unbeatable benefits package (moneytreeinc.com/benefits). We value equal opportunity and workforce diversity. *The stated pay range applies except where state or local law requires a higher minimum wage. In jurisdictions where an applicant or Team Member resides and a higher minimum wage is mandated, the lower end of the pay range will be no less than the applicable legal minimum wage for that location. Applicants may, but are not required to, redact information in their application materials that identifies their age, date of birth, or dates of attendance/graduation at an educational institution.